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COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Pronto Quick Start Guide
The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of Magicard printers listed below, incl...
Read more
Magicard MAC OSX Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. Driver Version: 1.0.23 Compatible with macOS Mojave 10.14.6 onwards....
Read more
Pronto Firmware
This is the latest firmware for all Pronto series printer models and all variants. v3.39 (26/02/2021) For full details, please read the release not...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.5.0.300 Release Date: 18/03/2021 *This download includes the bare driver files...
Read more
Cleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac.   To enable it so you can access the printing system to set up your default se...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to t...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Print Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. [embed]https://support.magicard.com/solution/magicard-support-utility/[/embed] With t...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version [embed]https://support.magicard.c...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right clic...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Pronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See al...
Read more
Pronto Error 24:15
Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the f...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
Print a test image on a Pronto printer
The Pronto is able to print an internal Test Card independently of it’s Host Computer.  This function is useful test to check the Printer is workin...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Pronto Quick Start Guide
The Pronto Quick Start Guide will guide you through setting up your printer. See also: https://support.magicard.com/solution/pronto-user-manual...
Read more
Cleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
Pronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, settings and maintenance. See al...
Read more
Print a test image on a Pronto printer
The Pronto is able to print an internal Test Card independently of it’s Host Computer.  This function is useful test to check the Printer is workin...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of Magicard printers listed below, incl...
Read more
Magicard MAC OSX Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. Driver Version: 1.0.23 Compatible with macOS Mojave 10.14.6 onwards....
Read more
Pronto Firmware
This is the latest firmware for all Pronto series printer models and all variants. v3.39 (26/02/2021) For full details, please read the release not...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.5.0.300 Release Date: 18/03/2021 *This download includes the bare driver files...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. We recommend to follow this process at every dye film change....
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to t...
Read more
Print Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. [embed]https://support.magicard.com/solution/magicard-support-utility/[/embed] With t...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to t...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version [embed]https://support.magicard.c...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac.   To enable it so you can access the printing system to set up your default se...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right clic...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right clic...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Pronto Error 24:15
Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor. It expects the f...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to t...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement but the process is similar across for all Magicard direct to card printers, both...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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