Support for your PrintanID

PrintanID software is specifically for Magicard NEO Printers

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Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more

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Direct technical support

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What customers say about our support...

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Global support centres

UK

Magicard Ltd (HQ)
 Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
 148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
 5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
 Industriepark
Lindestraat 20, 9240
Belgium

Magicard European support from Brady
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

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Magicard Partner Portal

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Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

Magicard | Made in Britian