All error codes for Magicard printers
02:00 There are no cards left.
There are no cards left.
The card hopper is empty. Load more cards into the hopper and press Retry to continue.
- Error code: 2:0
- Printer LCD: OUT OF CARDS
- Symbolic name: OUT_OF_CARDS
- Last updated: 20th Apr 2023
08:01 Cam Error
Couldn't move the printhead.
While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.
- Error code: 8:1
- Printer LCD: CAM ERROR
- Symbolic name: CAM_JAM
- Last updated: 20th Apr 2023
The printer software needs to be upgraded.
The printer software needs to be upgraded.
There is a newer version of printer software available. Please upgrade.
- Error code: 11:0
- Printer LCD: UPGRADE REQUIRED
- Symbolic name: SOFTWARE_OUTDATED
- Last updated: 20th Apr 2023
26:00 One of the print engine motors is faulty.
One of the print engine motors is faulty.
One of the print engine motor drivers has reported a fault. Please note down this error code and contact Technical Support.
- Error code: 26:0
- Printer LCD: MOTOR FAULT
- Symbolic name: MOTOR_FAULT
- Last updated: 26th Apr 2023
02:00 Out of Cards
Please refill hopper, and ensure cards are separated.
In hopper to standby helper(), this error is raised if the rear sensor has not been blocked after trying to feed a card three times from the hopper.
- Error code: 2:0
- Last updated: 20th Apr 2023
02:05 Out of Cards
Out of Cards
While feeding a card from the hopper, it took too long for the rear sensor to block
- Error code: 2:5
- Printer LCD: There are no cards left
- Last updated: 20th Apr 2023
04:07 Flipper card Jam
Please clear printer mechanism.
In initialise flipper helper(), this error is raised if the front sensor is blocked when trying to initialise the flipper, and we fail to unblock it (by rewinding the main stepper motor) within 4 seconds.
- Error code: 4:7
- Last updated: 20th Apr 2023
04:09 Flipper card Jam
Please clear printer mechanism.
In flip card(), this error is raised while trying to return the card to the print engine after rotating it if we fail to clear the front sensor within 5 seconds. Note that the sensor has already been obscured by the card at this stage.
- Error code: 4:9
- Last updated: 20th Apr 2023
08:09 Out of Dye Film
Please load a new roll of film to continue.
In film to next panel(), this error is raised while trying to advance the film to the start of the next panel if tacho transitions are seen, but no dye sensor transitions are seen for at least 5 seconds.
- Error code: 8:9
- Last updated: 20th Apr 2023
11:00 Can’t Find Panel
Please check film and printer mechanism, or press Cancel to clear the print job.
In film set position(), this error is raised while trying to align the dye-film to a chosen offset within a chosen panel (for example, prior to printing) if the printer cannot find the requested panel within 8 panels of its starting point. This error often indicates that either the dye LED or sensor is poorly positioned, or that the dye LEDs need to be calibrated using the “FCL” command.
- Error code: 11:0
- Last updated: 04th May 2023
16:00 Can't lift head
Check printer mechanism.
In reset cam(), this error is raised while resetting the cam to the “head up” position if the printer does not see the cam sensor block within 5 seconds.
- Error code: 16:0
- Last updated: 06th Jun 2023
24:03 General Error
Please contact Technical Support, quoting code
In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.
- Error code: 24:3
- Last updated: 20th Apr 2023
24:08 General Error
Please contact Technical Support, quoting code
Error is shown while trying to hand feed a card into the printing area. If the printer sees the rear card sensor block before the front and middle card sensors, the error is displayed. This could possibly indicate that both the front and middle card sensors have dropped out of position or that the rear sensor is faulty.
- Error code: 24:8
- Last updated: 23rd May 2023
24:24 General Error
Please contact Technical Support, quoting code
In hopper to standby helper(), this error is raised while trying to feed a card from the hopper to the print engine if the printer sees the mid sensor block before the rear one does. This could possibly indicate that the rear sensor has dropped out of position, but could also mean that the mid sensor is faulty.
- Error code: 24:24
- Last updated: 20th Apr 2023
25:00 Calibration Failed
Could not calibrate the dye LEDs.
Error Code 25:00 indicates that the printer struggled to detect the dye film panels.
- Error code: 25:0
- Last updated: 20th Apr 2023
34:02 No valid key
Custom HoloKote Load Error
Please insert a valid locking key and re- boot printer, or press Cancel. In status check printing permitted(), this error is raised on locked printers just prior to printing if the detected locking dongle has the wrong UID (i.e. the wrong locking dongle has been fitted).
- Error code: 34:2
- Last updated: 20th Apr 2023
