Welcome to the Magicard support

The official support site for Magicard ID card printers and software

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Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

All problems resolved, quick responses to telephone call and emails sent.

Printer model: Rio Pro

Fantastic professional support as always from Alan at Magicard. Simply the best. Thank you. Fred (Dove Technology)

Printer model: Magicard 600

I had an issue with my Magic Caard account and was so impressed with how quickly and professionally it was resolved. Alan Maxwell went above and beyond to clear everything up and made the whole process smooth and stress-free. His customer service was outstanding—friendly, efficient, and genuinely helpful. It’s rare to come across such excellent support these days, and I really appreciate the effort he put in. Thank you, Alan, for turning a frustrating situation into a positive experience!

Printer model:

Alan as always helped us with ease with our printer error, can’t praise him enough he is always fantastic and offers a great service! Thank you Alan!

Printer model: Pronto

Excellent resourceful support and guidance from Allan. Thank you team Magicard!

Printer model: Rio Pro

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

United States Flag

Direct support: +1 800-220-8096

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