Welcome to the Magicard support

The official support site for Magicard ID card printers and software

Search by printer name or serial number

Your Magicard support site account

Required field

Don't know your serial? select your product below

Processing...

Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

PERFECT SUPPORT. MANY THANKS!

Printer model: Prima 4

Fast and super efficient, thank you. Alan is amazing as always - truly the most knowledgeable engineer I have ever dealt with in over 30 years in this and other industries.

Printer model: Magicard 300

Alan Maxwell was fantastic from start to finish. He knew exactly what the error was, knew exactly the printer I was using and assisted me greatly. He is an asset to your team and saved a department at our hospital a world of pain. Thank you very much.

Printer model: Rio Pro 360

Super fast and very helpful support!

Printer model: Magicard 600

Alan was great. Polite, friendly and very knowledgeable. He explained everything that he was doing and made sure I knew what was going on at all times. A real credit to the company.

Printer model: Pronto

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

United States Flag

Direct support: +1 800-220-8096

Array
(
    [user_location] => Array
        (
            [country_name] => United States
            [city] => Columbus
            [location_str] => Columbus, United States
            [iso] => US
            [continent_code] => NA
            [country_id] => 1855fd32-a7c0-11e9-a389-020683bef092
            [php] => Array
                (
                    [format] => Y-m-d
                    [fullformat] => F j Y
                )

            [js] => Array
                (
                    [format] => mm-dd-yy
                    [fullformat] => MM d yy
                )

            [support_number] => +1 800-220-8096
        )

)