Welcome to the Magicard support

Alan, in Magicard support was really helpful and clear. He went above and beyond to help our hospital get it\'s Pronto card printer working again. I was expecting to get someone very disinterested (let\'s face it most support lines are) but Alan was very helpful, owned the problem and offered multiple solutions. I couldn\'t recommend the Magicard Team enough. Many many thanks. Myka E.

Fantastic support from Alan, perfect result for us in the end.

Alan was very kind and helped us out with the printer issues, he was very patient and led us step by step fantastically. What a lovely man. Thankyou again and keep up the good work. Tracey

I wanted to take a moment to provide some feedback regarding the fantastic support we received for Case No. 105354. Firstly, I am thrilled to share that with your assistance, we successfully resolved the issue with our Magicard 300 printer. The firmware update to V15.60 went smoothly, and everything is now operating perfectly. Your guidance throughout this process was invaluable, and I truly appreciate the time and effort you dedicated to helping us. Moreover, I am incredibly reassured by your commitment to providing extended support beyond the warranty period. Knowing that we can reach out for assistance at any time, regardless of our printer\'s warranty status, is truly comforting and speaks volumes about the excellent service you provide. Thank you once again for your exceptional support and for being so responsive and helpful. It has made a significant difference in our operations, and we are genuinely grateful.

I called for a technical issue concerning a magic card 300 unit. I spoke with two different tech, 1st with Jonh D, 2nd with Brandon Bayes. Both of these techs were incredibly helpful , & patient. We went threw the setting, & then they recommended specific files that would need to be installed. I received an email with the file names that were suggested. Both the techs were helpful, polite , & patient with me. Once again your support team is fantastic & a pleasure to deal with