Welcome to the Magicard support

The official support site for Magicard ID card printers and software

Search by printer name or serial number

Your Magicard support site account

Required field

Don't know your serial? select your product below

Processing...

Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Fantastic service from Alan. I am a self-confessed Luddite, so his patience with me when I initially wasn\'t grasping the process was laudable. He spoke to me in layman\'s terms, which I greatly appreciated. He stayed on the line with me until he was certain that the issue had been resolved, then followed up with a comprehensive email outlining what the problem had been. Alan is truly a credit to the business. Thank you so much.

Printer model: Rio Pro 360

Alan was excellent and an a true ambassador for Magicard. He resolved the issue quickly and spent time explaining what had happened. Alan is very knowledgeable and understands what his customers need, providing outstanding customer service. Please pass on my thanks to him. Martin Davenport YFW Bloodbikes.

Printer model: Magicard 300

Fantastic support from Alan, perfect result for us in the end.

Printer model: Rio Pro 360

Great response, Alan was excellent sorting the issue out quickly and most importantly explaining what the issue was and how to prevent it in the future.

Printer model: Magicard 300

First class customer service, Alan was extremely helpful. Thank you :-)

Printer model: Enduro

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

United States Flag

Direct support: +1 800-220-8096

Array
(
    [user_location] => Array
        (
            [country_name] => United States
            [city] => Ashburn
            [location_str] => Ashburn, United States
            [iso] => US
            [continent_code] => NA
            [country_id] => 1855fd32-a7c0-11e9-a389-020683bef092
            [php] => Array
                (
                    [format] => Y-m-d
                    [fullformat] => F j Y
                )

            [js] => Array
                (
                    [format] => mm-dd-yy
                    [fullformat] => MM d yy
                )

            [support_number] => +1 800-220-8096
        )

)