Welcome to the Magicard support

The official support site for Magicard ID card printers and software

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Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Alan went above and beyond to fix my issue, he was great! I had been trying to get it to work for a week so I am very relieved to have it working again

Printer model: Pronto

Alan has been absolutely brilliant in handling my case, answering all the questions in a manner which I could comprehend with ease, and provided me with absolutely brilliant tips and resources.

Printer model:

I cannot thank Alan and his team enough for the help and support I get from these guys. Their technical knowledge regarding ID card printers is exceptional. Thank you so much. Fred (Dove Technology)

Printer model:

Alan Maxwell - a true professional from start to finish. You should be proud you have someone of his knowledge, expertise and professionalism working at Magicard. A perfect advert for the company. 😊👍

Printer model: Rio Pro 360

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

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Direct support: +1 800-220-8096