Welcome to the Magicard support

The official support site for Magicard ID card printers and software

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Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Awesome Customer Service, super helpful, and very thorough with all required information and output to enable customer (myself) to deliver a professional result.

Printer model: Magicard 600

Alan, in Magicard support was really helpful and clear. He went above and beyond to help our hospital get it\'s Pronto card printer working again. I was expecting to get someone very disinterested (let\'s face it most support lines are) but Alan was very helpful, owned the problem and offered multiple solutions. I couldn\'t recommend the Magicard Team enough. Many many thanks. Myka E.

Printer model: Pronto

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Alan is an absolute legend. He’s created a seamless, stress-free service that delivers perfectly. My printer came back working just like new — genuinely impressive. The whole experience was smooth, professional, and exceeded expectations. It’s a total wow from WHTHT!

Printer model: Magicard 300

Alan was really professional, friendly and patient, as we needed quite a bit of support assisting to resolve the issue. From downloading remote access to installing the software, we receive excellent service. We highly recommend and were really happy with the level of service received. Thankyou!

Printer model: Magicard 300

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