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The official support site for Magicard ID card printers and software

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Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Great support once again from the Magicard technical team. Many thanks

Printer model: Prima 4

Alan was very helpful and sorted my problem right away. He went above and beyond to get a new part to us next day, free of charge. :)

Printer model: Magicard 300

Darren , was very helpful. Thank you Darren and team.

Printer model:

I wanted to take a moment to provide some feedback regarding the fantastic support we received for Case No. 105354. Firstly, I am thrilled to share that with your assistance, we successfully resolved the issue with our Magicard 300 printer. The firmware update to V15.60 went smoothly, and everything is now operating perfectly. Your guidance throughout this process was invaluable, and I truly appreciate the time and effort you dedicated to helping us. Moreover, I am incredibly reassured by your commitment to providing extended support beyond the warranty period. Knowing that we can reach out for assistance at any time, regardless of our printer\'s warranty status, is truly comforting and speaks volumes about the excellent service you provide. Thank you once again for your exceptional support and for being so responsive and helpful. It has made a significant difference in our operations, and we are genuinely grateful.

Printer model: Magicard 300

Really helpful, communication was great and the service was quick and efficient, Many thanks

Printer model: Magicard 600

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