Welcome to the Magicard support

The official support site for Magicard ID card printers and software

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Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

I wanted to take a moment to provide some feedback regarding the fantastic support we received for Case No. 105354. Firstly, I am thrilled to share that with your assistance, we successfully resolved the issue with our Magicard 300 printer. The firmware update to V15.60 went smoothly, and everything is now operating perfectly. Your guidance throughout this process was invaluable, and I truly appreciate the time and effort you dedicated to helping us. Moreover, I am incredibly reassured by your commitment to providing extended support beyond the warranty period. Knowing that we can reach out for assistance at any time, regardless of our printer\'s warranty status, is truly comforting and speaks volumes about the excellent service you provide. Thank you once again for your exceptional support and for being so responsive and helpful. It has made a significant difference in our operations, and we are genuinely grateful.

Printer model: Magicard 300

Alan was really helpful, helped every step

Printer model: Pronto

Alan went above and beyond to fix my issue, he was great! I had been trying to get it to work for a week so I am very relieved to have it working again

Printer model: Pronto

Fast and super efficient, thank you. Alan is amazing as always - truly the most knowledgeable engineer I have ever dealt with in over 30 years in this and other industries.

Printer model: Magicard 300

Top class support from Alan Maxwell. Really impressed. Magicard has the best technical support in the industry. Truly 5 star service. Fred (Dove Technology)

Printer model: Magicard 600

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

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Magicard Partner Portal
Magicard Partner Portal

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For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

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Direct support: +1 800-220-8096

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