Welcome to the Magicard support

The official support site for Magicard ID card printers and software

Search by printer name or serial number

Your Magicard support site account

Required field

Don't know your serial? select your product below

Processing...

Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Alan went above and beyond to fix my issue, he was great! I had been trying to get it to work for a week so I am very relieved to have it working again

Printer model: Pronto

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

I cannot thank Alan and his team enough for the help and support I get from these guys. Their technical knowledge regarding ID card printers is exceptional. Thank you so much. Fred (Dove Technology)

Printer model:

Excellent support received from initial assistance of card production through to upgrading software license. Speedy, friendly and very supportive

Printer model: Pronto

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Global support centres