Welcome to the Magicard support

The official support site for Magicard ID card printers and software

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Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Alan was extremely knowledgeable and knew exactly what was required to kick our old printer back into life.

Printer model: Rio Pro 360

Excellent - all working, thanks for your help Alan!

Printer model: Rio Pro

Great service, machine was collected, repaired and returned to us. The whole thing took less than a week and it works perfectly. Thanks

Printer model: Magicard 300

Alan Maxwell has been absolutely brilliant from the very first conversation we\'ve had when I fist opened my case. He has been very helpful, patient and professional throughout the whole process and managed to solve everything I asked of him. Absolutely 5 ouf of 5 stars! Excellent customer service and support.

Printer model: Rio Pro

Alan is amazing! He has assisted us with our small business over the years with our technical difficulties and has always come up with a solution! He is so efficient and quick with a reply. We are so grateful, honestly never had such good customer service!

Printer model: Pronto

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

United States Flag

Direct support: +1 800-220-8096

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