Product Support

Which product are you using?

serial location image

serial location image

serial location image

serial location image

Serial number locator

Entering your product serial number will help resolve your issue more quickly.

Not sure about your product number?

Select your product from below

Pronto 100 product image

PCP FLEX 360 product image

Pronto product image

Enduro NEO product image

360 NEO product image

Pronto NEO product image

Rio Pro 360 product image

PCP DUO product image

PCP LITE product image

Magicard 600 product image

Magicard 300 product image

Prima 8 product image

Ultima product image

PrintanID product image

TrustID V3 product image

Enduro product image

Rio Pro product image

Enduro+ product image

Enduro3e product image

Prima 4 product image

News and alerts

COVID-19 Magicard Technical Support Update

Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countries as required by government and medical authoriti...

See moreFrom 02 Dec 2020

New Magicard Printer Driver Released

New Windows Printer Driver release. https://support.magicard.com/solution/driver/

See moreFrom 16 Nov 2020

Register your printer

Validate your warranty and future support

Still there?

You will be automatically signed out in a few seconds.