Welcome to the Magicard support

The official support site for Magicard ID card printers and software

Search by printer name or serial number

Your Magicard support site account

Required field

Don't know your serial? select your product below

Processing...

Stay 100% worry-free after your purchase.

Our customers have rated Magicards support 5 star in 87% of feedback from our customer satisfaction survey.

Fantastic support team helped resolve my issue within 20 minutes of contacting them!! Superb customer service skills and aftercare.

Printer model: Pronto

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

I cannot thank Alan enough for his professionalism and outstanding support provided to me today. This is truly a first-class technical support/assistance. Thank you, Derrick Dorsey

Printer model: Rio Pro 360

The service was very good. Some confusion a long the way but that has been solved very quickly and professional.

Printer model: Pronto100

I called for a technical issue concerning a magic card 300 unit. I spoke with two different tech, 1st with Jonh D, 2nd with Brandon Bayes. Both of these techs were incredibly helpful , & patient. We went threw the setting, & then they recommended specific files that would need to be installed. I received an email with the file names that were suggested. Both the techs were helpful, polite , & patient with me. Once again your support team is fantastic & a pleasure to deal with

Printer model: Magicard 300

Global support centres

Magicard Main Site
Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal
Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal
Brady EMEA Library

Request access to Brady EMEA Libraryy for images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

United States Flag

Direct support: +1 800-220-8096

Array
(
    [user_location] => Array
        (
            [country_name] => United States
            [city] => Columbus
            [location_str] => Columbus, United States
            [iso] => US
            [continent_code] => NA
            [country_id] => 1855fd32-a7c0-11e9-a389-020683bef092
            [php] => Array
                (
                    [format] => Y-m-d
                    [fullformat] => F j Y
                )

            [js] => Array
                (
                    [format] => mm-dd-yy
                    [fullformat] => MM d yy
                )

            [support_number] => +1 800-220-8096
        )

)