Welcome to the Magicard support

Alan answered my call after 3 rings and solved the issue very quickly by email he was technically knowledgable and very helpful, first class service thank you.

I wanted to take a moment to provide some feedback regarding the fantastic support we received for Case No. 105354. Firstly, I am thrilled to share that with your assistance, we successfully resolved the issue with our Magicard 300 printer. The firmware update to V15.60 went smoothly, and everything is now operating perfectly. Your guidance throughout this process was invaluable, and I truly appreciate the time and effort you dedicated to helping us. Moreover, I am incredibly reassured by your commitment to providing extended support beyond the warranty period. Knowing that we can reach out for assistance at any time, regardless of our printer\'s warranty status, is truly comforting and speaks volumes about the excellent service you provide. Thank you once again for your exceptional support and for being so responsive and helpful. It has made a significant difference in our operations, and we are genuinely grateful.

Alan was extremely knowledgeable and knew exactly what was required to kick our old printer back into life.

Perfect help despite an old printer. Thank you very much!

Same day reply and gave all the information I could need to fix the issue I had and it worked first time