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Entering your product serial number will help resolve your issue more quickly.

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Magicard 300.png

Serial location: Magicard 300

Magicard 600.png

Serial location: Magicard 600

Magicard D.png

Serial location: Magicard D

PRIMA.png

Serial location: PRIMA

Pronto100.png

Serial location: Pronto100

Rio Pro 360.png

Serial location: Rio Pro 360

Ultima.png

Serial location: Ultima

News and alerts

Latest Windows Printer Driver Release

Download the latest Windows Printer Driver https://support.magicard.com/solution/driver/  

From 29 Nov 2022

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How to use the Support Site and ask for help

Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse via Product using the images on the homepage. The solutions can then...

From 28 Nov 2022

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COVID-19 Magicard Technical Support Update

Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countries as required by government and medical authoriti...

From 02 Dec 2020

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What customers say about our support...

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Global support centres

Europe

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard main site

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Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

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