Welcome to the Magicard support

Alan, was helpful, clear and patient while helping sorting my printer problem. Great service.

Alan was very helpful and managed to resolve my issue whilst talking me through what the issue was.

Wasn\'t sure why the printer was throwing an error message. The Technicians were very helpful by pinning down the exact cause.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

I wanted to take a moment to provide some feedback regarding the fantastic support we received for Case No. 105354. Firstly, I am thrilled to share that with your assistance, we successfully resolved the issue with our Magicard 300 printer. The firmware update to V15.60 went smoothly, and everything is now operating perfectly. Your guidance throughout this process was invaluable, and I truly appreciate the time and effort you dedicated to helping us. Moreover, I am incredibly reassured by your commitment to providing extended support beyond the warranty period. Knowing that we can reach out for assistance at any time, regardless of our printer\'s warranty status, is truly comforting and speaks volumes about the excellent service you provide. Thank you once again for your exceptional support and for being so responsive and helpful. It has made a significant difference in our operations, and we are genuinely grateful.