TeamViewer Remote Help

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Written By john.fieldsend 20th Jun 2024

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website.

WINDOWS OS

macOS

Example install on Mac OS, Chrome browser

A PC will be the same process as this Mac OS example.

After clicking the link above the download will automatically begin.

the download is on the bottom left corner:

Once downloaded click the TeamViewerQS.zip file to extract the TeamViewer QuickSupport.app file – this will be in your downloads folder:

Click the TeamViewer QuickSupport.app file to install.
It will load and verify – this may take a minute or so… Then choose to Open when prompted:

Then the app will open, it may be behind another window! Command-Tab to find it…

You will need to accept the end user licence agreement to Continue:

And accept the Magicard Ltd Disclaimer – as written at the bottom of this page too:

You will now be shown your ID and Password to provide to your Magicard Support Engineer:

Disclaimer

Before requesting remote access to your PC, the support engineer will discuss the problem you are experiencing and will explain what actions are being taken.

You retain full control of your PC at all times during the remote help session
You can end the session at any time
You should remain at your PC for the duration of the remote help session
The nature of the problem and solution(s) may depend on your system and other variables unknown to the support engineer

Assistance is provided only as a convenience to end users of Magicard™ products.

The user agrees that actions and solutions implemented by the Magicard™ support engineer are entirely at the user’s own risk.

Remote support is provided without warranties of any kind.

Magicard™ or its employees will not be liable for any direct, indirect, or other damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Magicard™<

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima Laminator

Detailed instructions given to resolve the issue.

Printer model:

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium