TeamViewer Remote Help

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Written By john.fieldsend 13th Apr 2023

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website.

WINDOWS OS

macOS

Example install on Mac OS, Chrome browser

A PC will be the same process as this Mac OS example.

After clicking the link above the download will automatically begin.

the download is on the bottom left corner:

Once downloaded click the TeamViewerQS.zip file to extract the TeamViewer QuickSupport.app file – this will be in your downloads folder:

Click the TeamViewer QuickSupport.app file to install.
It will load and verify – this may take a minute or so… Then choose to Open when prompted:

Then the app will open, it may be behind another window! Command-Tab to find it…

You will need to accept the end user licence agreement to Continue:

And accept the Magicard Ltd Disclaimer – as written at the bottom of this page too:

You will now be shown your ID and Password to provide to your Magicard Support Engineer:

Disclaimer

Before requesting remote access to your PC, the support engineer will discuss the problem you are experiencing and will explain what actions are being taken.

You retain full control of your PC at all times during the remote help session
You can end the session at any time
You should remain at your PC for the duration of the remote help session
The nature of the problem and solution(s) may depend on your system and other variables unknown to the support engineer

Assistance is provided only as a convenience to end users of Magicard™ products.

The user agrees that actions and solutions implemented by the Magicard™ support engineer are entirely at the user’s own risk.

Remote support is provided without warranties of any kind.

Magicard™ or its employees will not be liable for any direct, indirect, or other damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Magicard™<

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Detailed instructions given to resolve the issue.

Printer model:

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Global support centres

Europe

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates