Support for your Prima 8

Photo quality printing with high volume delivery

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Prima Laminator User Guides

  Please find below the User guides for both Prima Uno and Duo Laminators.   Prima451 = Uno / Single Sided  Prima452 = Duo / Double Sid...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Prima Laminator User Guides

  Please find below the User guides for both Prima Uno and Duo Laminators.   Prima451 = Uno / Single Sided  Prima452 = Duo / Double Sid...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024     300dpi printer models are de...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium

Magicard European support from Brady