Back to solutions

Jam Turnover 91 on Prima 4

Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically.

Jam Turnover 91 is seen immediately at power on.
.
Step 1
Ensure the Prima 4 is powered off and any cards have been removed.
.
Step 2
Locate one of the jog wheels and attach to the end of the Rotation Shaft (left of the cleaning cassette adjacent to a black warning label)
.
Step 3
Gently rotate the jog wheel until the point which has the scored line is horizontal and pointing to the right of the machine (viewed from the front)  – the 3 o’clock position.  See the attached PDF example below.
.
Note:- Under no circumstances force the rotation unit, if you feel resistance then a card is jammed inside.
.
.
.
  – If you also update the printer firmware then the latest version will actually initialise the flipper itself:
.
.