4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.