Every time I contact assistance, they are really prompt in answering my questions and getting my machine working again. Great service.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Mark was extremely helpful, quickly responding to, diagnosing, and resolving the case for our two Magicard 600 printers. I\'m grateful for the support and impressed by the high level of customer service received.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Same day reply and gave all the information I could need to fix the issue I had and it worked first time