Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Prompt response to issue. Instructions provided resolved issue immediately.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.