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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
PriceCardPro Flex+ Printer Firmware

  PriceCardPro Flex+ 500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  ...

Read more
PriceCardPro range: Flex, Flex360 or Flex+

This page will help you confirm which PriceCardPro Flex you have, Flex or Flex 360...  or a Flex+   The firmware you will need for your pr...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
PriceCardPro Flex Printer Firmware

PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER PriceCardPro F...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

Read more
PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

Read more
Cleaning the Rio Pro

Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning the Rio Pro

Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
PriceCardPro Flex+ Printer Firmware

  PriceCardPro Flex+ 500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  ...

Read more
PriceCardPro range: Flex, Flex360 or Flex+

This page will help you confirm which PriceCardPro Flex you have, Flex or Flex 360...  or a Flex+   The firmware you will need for your pr...

Read more
PriceCardPro Flex Printer Firmware

PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER PriceCardPro F...

Read more
PriceCardPro Printer Driver

This is the latest Windows Printer Driver for the full range of PriceCard Pro printer models. PriceCard Pro Printer Driver: v3.1.0.1093 Rele...

Read more
PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more

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What customers say about our support...

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

Alan was extremely helpful and knowledgeable. He has fixed all my issues and the printer is now working perfectly

Printer model: Pronto

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady