Which product are you using?

Entering your product serial number will help resolve your issue more quickly.

Serial location: Magicard 300

Serial location: Magicard 600

Serial location: Magicard D

Serial location: PRIMA

Serial location: Pronto100

Serial location: Rio Pro 360

Serial location: Ultima

Not sure about your serial number?

Select your product below

Pronto100

Magicard E+

Magicard 300

Magicard 600

Magicard K

Pronto

Prima Laminator

Prima 8

TrustID V4

600NEO

Magicard E+ NEO

300NEO

100NEO

Magicard D

PCP 100

PCP FLEX+

PCP LITE

Pronto NEO

PCP DUO

Rio Pro 360

Enduro NEO

360 NEO

Rio Pro

PCP FLEX

PCP FLEX 360

Enduro3e

Enduro+

Enduro

Prima 4

Ultima

TrustID V3

News and alerts

How to use the Support Site and ask for help

Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse via Product using the images on the homepage. The solutions can then...

From 16 Apr 2024

Register your printer

Validate your warranty and future support

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Processing...