Which product are you using?

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.