Which product are you using?

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

The issue I had with the printer was resolved with speed and professionalism.

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.