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Detailed instructions given to resolve the issue.

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

The issue I had with the printer was resolved with speed and professionalism.