Support for your 300NEO
Reliable and secure direct-to-card printing.
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Default HoloKotes® for 300NEO
If you have overwritten any of the 4 factory default holokote images and wish to restore them please download the .zip file attached for your 300NEO....
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreSetting a Static IP address on a Magicard 300
This document will help guide you through setting a static IP address on a Magicard 300 Method 1- (recommended) Install the Magicard printer dr...
Read moreFeature Key Creation Process
A useful infographic overview of the feature key creation process
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read more300NEO User Manual
The User Manual explains how to setup your 300NEO Printer. It also provides help and information about operation, settings and maintenance. &nb...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functional...
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreCleaning the Magicard 300
Here's a video on cleaning the Magicard 300 and keeping it in great working order. We recommend to follow this process at every dye film change....
Read moreMagicard NEO Printer Driver
Magicard NEO Printer Driver: v2.8.2.779 Release Date: 22/05/2023 This is the latest Unified Driver for the range of NEO printers of all ...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreLatest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...
Read moreMagicard Linux Driver
V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreNetwork Admin Magicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to install a Digital Double-Sided (Duo) Upgrade
The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...
Read moreHow to Install Custom HoloKote®
The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install > This page focuses on Installi...
Read moreGuide to Creating Awesome Custom HoloKote®
Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreColour hole is not lined up to your holopatch cards
Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreCleaning the Magicard 300
Here's a video on cleaning the Magicard 300 and keeping it in great working order. We recommend to follow this process at every dye film change....
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreSetting a Static IP address on a Magicard 300
This document will help guide you through setting a static IP address on a Magicard 300 Method 1- (recommended) Install the Magicard printer dr...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreSetting a Static IP address on a Magicard 300
This document will help guide you through setting a static IP address on a Magicard 300 Method 1- (recommended) Install the Magicard printer dr...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functional...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read morePrinter and Driver Language
*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...
Read moreDuplex printing is grayed out in driver settings
Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreIs my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...
Read moreSetting a Static IP address on a Magicard 300
This document will help guide you through setting a static IP address on a Magicard 300 Method 1- (recommended) Install the Magicard printer dr...
Read more300NEO User Manual
The User Manual explains how to setup your 300NEO Printer. It also provides help and information about operation, settings and maintenance. &nb...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functional...
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCleaning the Magicard 300
Here's a video on cleaning the Magicard 300 and keeping it in great working order. We recommend to follow this process at every dye film change....
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow to install a Digital Double-Sided (Duo) Upgrade
The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...
Read moreHow to Install Custom HoloKote®
The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install > This page focuses on Installi...
Read moreGuide to Creating Awesome Custom HoloKote®
Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreDefault HoloKotes® for 300NEO
If you have overwritten any of the 4 factory default holokote images and wish to restore them please download the .zip file attached for your 300NEO....
Read moreHow to Install Custom HoloKote®
The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install > This page focuses on Installi...
Read moreGuide to Creating Awesome Custom HoloKote®
Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functional...
Read moreMagicard NEO Printer Driver
Magicard NEO Printer Driver: v2.8.2.779 Release Date: 22/05/2023 This is the latest Unified Driver for the range of NEO printers of all ...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreLatest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...
Read moreMagicard Linux Driver
V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreNetwork Admin Magicard Bare Driver Files
This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...
Read moreGuide to Creating Awesome Custom HoloKote®
Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...
Read moreFeature Key Creation Process
A useful infographic overview of the feature key creation process
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read moreCleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreColour hole is not lined up to your holopatch cards
Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read moreIntroducing NEO PrintAnID
Please see the PDF guide below for full instructions on downloading, installation and initial use of Magicard NEO PrintanID. To download your...
Read moreMagicard printer not printing in colour even when it has colour film installed
This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...
Read morePrint Duo (Both Sides)
A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreGlobal support centres
UK
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
