Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Where do I insert the Holokote Key card
By Alan Maxwell
Before you use the CD to install your Custom Holokote design you must first put the Holokote Key Card into the Printer card slot:
Duplex printing is grayed out in driver settings
By Alan Maxwell
Double sided duplex printing is only available on 'Duo' enabled printers. If you have Duo printer but both sides is not available, this article will help.
Error Jam Turnover 91
By Alan Maxwell
Jam Turnover 91 is seen immediately at power on and can usually be easily rectified.
Is my machine capable of using magnetic stripe cards?
By Mark Lescano
Check your printers LCD screen. If you see your printer name followed by an 'M' or a 'Mag' then it has Magnetic encoding capability.
Printer Frimware | Rio2 Tango2
By Mark Lescano
This is the latest firmware for the Rio 2 and Tango 2 printer models.
Driver settings keep changing back
By Mark Lescano
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu &
Correct Printer Power Supply - 60w
By Liam Rock
Your Magicard printer must only be used with the correct Power Supply Unit (PSU).
Problems with photo quality in Grosvenor Software
By Mark Lescano
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed.
Cleaning the Enduro 3e
By Liam Rock
Here's a video on keeping your Enduro, Enduro+ or Enduro3E clean and working perfectly.
