Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Enduro Firmware
By Luke Ridgway
Latest firmware for all Enduro series printer models and all variants.
Light or Faint Printing
By Mark Lescano
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer.
How to Installing Printer Firmware
By Alan Maxwell
How to Install the latest firmware for Magicard's First Generation direct-to-card Printers
Hand Feed Mode
By Alan Maxwell
Guide to enabling Hand Feed Mode, allowing manual hand feeding of cards into the front feed slot.
Printer Driver | Windows | Alto (with an E in serial)
By Alan Maxwell
This is the latest driver for the Alto model printers with an 'E' in the serial number
Barcodes not reading or printing out in resin black
By Mark Lescano
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps in this guide.
ID Card Printer Support Utility
By Darren Garbett
The Support Utility is intended for use as an advanced diagnostic and setup tool.
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
UK Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 8:30 - 5:00 EST
US Support will be closed on:
- December 25th & 26th
- January 1st & 2nd
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
Europe
Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
EMEA Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Brady Magicard (Sales & Support Hub) Jebel Ali Free Zone Jebel Ali Dubai P.O. Box 28348 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Middle East Support will be closed on:
- January 1st
Contact us Email Middle East support
Singapore
Brady Corporation Asia Pte. Ltd. 1 Kaki Bukit Crescent 416236 SingaporeOpening hours Monday - Friday: 9:00am - 5:00pm
Singapore Support will be closed on:
- December 25th
Contact us Email Singapore support
Malaysia
Brady Technology Sdn. Bhd. PT5978, Jalan Cassia Selatan 5/2 Simpang Ampat Pulau Pinang 14110 MalaysiaOpening hours Monday - Friday: 9:00am - 5:00pm
Penang Support will be closed on:
- December 25th
Contact us Email Malaysia support
Thailand
Brady (Thailand) Co., Ltd. 899/28 Moo 21, Soi Chongsiri Parkland, Klong Ar-Zeer Road Bangplee Samut Prakarn 10540 ThailandOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Thailand support