Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Printer Firmware | Alto / Opera / Tempo
By Darren Garbett
This is the latest firmware for all Alto, Opera & Tempo printers.
Correct Cleaning Card for your Magicard Printer
By Alan Maxwell
It is essential to use the correct Cleaning Card for your specific model of Magicard Printer.
Printer Sharing
By Mark Lescano
Follow the steps to allow other people on your network a connecion to your USB connected printer.
Enable CUPS Web Interface on macOS
By Mark Lescano
The cups web interface is disabled by default. This guide explains how to enabled it to access driver settings and config.
Guide | Windows Printer and Driver Language
By Darren Garbett
The language is inherited from the OS. This guide shows how it can be changed.
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
By Darren Garbett
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. This quick guide will show the steps to resolve this to install the Magicard macOS Driver.
Cleaning the Prima 4 & Prima 8
By Liam Rock
Please follow the steps below to clean your Prima 4 and Prima 8.
How to get a Printer Query File
By Liam Rock
A Printer Query File is often helpful to provide to Technical Support as it contains a great amount of technical printer data and is a valuable diagnostic tool.
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 8:30 - 5:00 EST
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
Europe
Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Brady Magicard (Sales & Support Hub) Jebel Ali Free Zone Jebel Ali Dubai P.O. Box 18015 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Middle East support
Singapore
Brady Corporation Asia Pte. Ltd. 1 Kaki Bukit Crescent 416236 SingaporeOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Singapore support
Malaysia
Brady Technology Sdn. Bhd. PT5978, Jalan Cassia Selatan 5/2 Simpang Ampat Pulau Pinang 14110 MalaysiaOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Malaysia support
Thailand
Brady (Thailand) Co., Ltd. 899/28 Moo 21, Soi Chongsiri Parkland, Klong Ar-Zeer Road Bangplee Samut Prakarn 10540 ThailandOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Thailand support