
Magicard ID card printer and software solutions
Search through our large library of solutions of common ID card printer and software faults. If you don't find a solutions to your issue you can raise a support ticket by signing in
Correct Printer Power Supply - 90w
By Darren Garbett
Your Magicard printer must only be used with the correct Power Supply Unit (PSU).
Ultima Support Utility
By Alan Maxwell
Utility intended for use as an advanced diagnostic and set-up tool for the Magicard Ultima printer only.
TrustID v3 | Quick Start Guide
By Darren Garbett
The quick Start Guide can be found on the Resource tab in the TrustID v3 software.
Print on Both Sides of the card (Duo)
By Darren Garbett
To print both sides of the card in one operation the printer must be Duo enabled, then set the driver duplex printing option to 'both sides'.
TrustID v3 | Failed to import specified database file
By Mark Lescano
TrustID v3 failed to import specified database file
TrustID v3 | Download the Latest Version
By Alan Maxwell
Download the Latest Version (Trust ID v3 has now been deprecated)
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
Europe
Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Magicard (Sales & Support Hub) 5WB (West Wing) Office 446 Dubai Airport Free Zone Dubai 371564 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Middle East support