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4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Prompt response to issue. Instructions provided resolved issue immediately.

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.