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It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Prompt response to issue. Instructions provided resolved issue immediately.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Detailed instructions given to resolve the issue.

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!