Support for your Enduro

The Single to Dual-sided upgradable printer for plastic cards

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Magicard Enduro 3E Films

Please visit: https://magicard.com/id-printers/enduro3e/#consumables   These are the most recent dye films available for the Magicard End...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Enduro Firmware

This is the latest firmware for all Enduro series printer models and all variants. Version: V7.51 Release date: 14/07/2022 For full detai...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Read more
Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
macOS Ethernet install guide for Magicard printers

The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Sensor Test

Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support.magicard.com/solution/enduro3e-user-m...

Read more
Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Read more
Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

Read more
How do I locate the MAC address on the Enduro card printer.

On an Enduro printer you will need to Step 1 Download and install the Magicard Support Utility. Step 2 Plug you printer into the pc using a usb ca...

Read more
.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
Enduro+ User Manual

The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

Read more
Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled:  denoted with an E in the printers disp...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Read more
Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Read more
Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

Read more
How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Read more
Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Read more
Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Sensor Test

Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Read more
Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Read more
Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Read more
How do I locate the MAC address on the Enduro card printer.

On an Enduro printer you will need to Step 1 Download and install the Magicard Support Utility. Step 2 Plug you printer into the pc using a usb ca...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled:  denoted with an E in the printers disp...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Read more
Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Read more
Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

Read more
.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support.magicard.com/solutio...

Read more
Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Read more
When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Read more
Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Read more
Magicard Enduro 3E Films

Please visit: https://magicard.com/id-printers/enduro3e/#consumables   These are the most recent dye films available for the Magicard End...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Sensor Test

Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab Navigate through the following steps: Control Panel...

Read more
Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support.magicard.com/solution/enduro3e-user-m...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Magicard Windows Printer Driver

This is the latest Windows Printer Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.4.0 Release Date: 25.06.2024  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Enduro Firmware

This is the latest firmware for all Enduro series printer models and all variants. Version: V7.51 Release date: 14/07/2022 For full detai...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Enduro+ User Manual

The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Sensor Test

Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Read more
Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

Read more
How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Read more
Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more

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What customers say about our support...

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

Every time I contact assistance, they are really prompt in answering my questions and getting my machine working again. Great service.

Printer model:

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady