Print Duo (Both Sides)

Return to printer solutions | Driver settings
Written By Chris Pellegrino

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences:

  • Control Panel
  • View Devices and Printers
  • Right click your printers icon
  • Printing Preferences

Print Duo (Both Sides)

  • You can then set your colour preference for each side. (colour or monochrome)
  • If your printer is Not Duo enabled the duplex printing option will be greyed out.
    *See below if your printer is Duo enabled on the display but is actually greyed out in the driver settings.


How do I know if my printer is enabled to print both sides (Duo)?

Power the printer on and when it has initialised the Display will contain the word: DUO = Double sided is enabled.

Duo is Not Enabled


Duo is Enabled


this is a mock up


No ‘Duo’?  Your printer is a single sided printer.
It may be possible to purchase an online Duo Upgrade (300, 600, D, K, Ultima):

  • Sign-up for or Sign-in to your Magicard Support Account.
  • Register your printer.
  • If an upgrade is possible for your registered printer the option will be displayed.


* My printer is Duo Enabled on the display but the duplex option is greyed out in Printing Preferences?

This could be a sign that the driver has lost communication to the printer and could be the result of a number of causes.

If you are connected to the printer via USB.

  1. Power off the printer.
  2. Go to control panel> devices and printers and remove all Magicard icons.
  3. Then reboot the pc.
  4. Once back up power on the printer.
  5. Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
  6. Right click that icon and select Printing preferences. On the printer tab set it to both sides ( this should now be available to select)
  7. Then set your color formats on the card front tab and card back tab. (colour or monochrome)


Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Global support centres


Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom


148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates