Back to solutions

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card – which will hold the card back creating other errors, like flipper errors.


Ensure the Main Print roller is perfectly clean!

The image below shows a perfect roller surface on the left.
The roller on the right is an extreme example of a badly dye film covered roller.

Your print roller needs to be like the one on the left.  To achieve this please follow the cleaning routine in the videos below paying particular attention to the Manual Cleaning section at:

  • 1m:25s for Enduro
  • 1m:45s for Rio Pro













You may also find the use of a good quality Cellotape helpful: to stick onto the roller then peel back of – and repeat until the roller is spotless.



We also advise to update to the latest Driver and Printer Firmware versions.





Once the Firmware & Drivers are updated AND all rollers are perfectly clean then you can also run a Printer Calibration, called Soak Test




Follow the instructions Exactly:

  • Remove the Dye Film and close the lid, the printer will initialise
  • Load one card only into the rear hopper
  • Press & hold MENU until the options change
  • Choose > Soak Test > Soak Printer

The printer will initialise again and then feed in the single card to run the Soak Test – which transports the card back and forth.


Soak Test will run for about 10 minutes and ends by ejecting the blank card, this means your printer is fine.


Reload your film and print again to test..


If any errors are raised during the Soak Test please contact Technical Support.