Back to solutions

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card – which will hold the card back creating other errors, like flipper errors.

Ensure the Main Print roller is perfectly clean!

Please follow the cleaning routine as per the videos below

Pay particular attention to the Manual Cleaning section:
  • 1m:25s for Enduro
  • 1m:45s for Rio Pro.

This demonstrates a thorough manual cleaning technique.
The roller needs to be perfectly clean to prevent slippage during the print process: 

You may also find the use of a good quality Cellotape helpful: to stick onto the roller then peel back of – and repeat until the roller is spotless.

We also advise to update to the latest Driver and Printer Firmware versions.

Once the Firmware & Drivers are updated AND all rollers are perfectly clean and you have a Rio Pro. Than you can also run a Printer Calibration, called Soak Test


Follow the instructions Exactly:
  • Remove the Dye Film and close the lid, the printer will initialise
  • Load one card only into the rear hopper
  • Press & hold MENU until the options change
  • Choose > Soak Test > Soak Printer

The printer will initialise again and then feed in the single card to run the Soak Test – which transports the card back and forth.

Soak Test will run for about 10 minutes and ends by ejecting the blank card, this means your printer is fine.

Reload your film and print again to test..

If any errors are raised during the Soak Test please contact Technical Support.