Print Job stuck in the queue when connected to USB

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Shut down your badging software.
  2. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device.
  3. When the icon disappears remove the power cable from the printer.
  4. Reboot the pc.
  5. Once the pc is back up plug the power cable back in and wait for the printer to reinstall.
  6. Reopen your software and try and print.

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What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

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