Print Job stuck in the queue when connected to USB

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Shut down your badging software.
  2. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device.
  3. When the icon disappears remove the power cable from the printer.
  4. Reboot the pc.
  5. Once the pc is back up plug the power cable back in and wait for the printer to reinstall.
  6. Reopen your software and try and print.

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What customers say about our support...

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

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