Print Job stuck in the queue when connected to USB

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Shut down your badging software.
  2. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device.
  3. When the icon disappears remove the power cable from the printer.
  4. Reboot the pc.
  5. Once the pc is back up plug the power cable back in and wait for the printer to reinstall.
  6. Reopen your software and try and print.

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What customers say about our support...

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

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