Exclamation point symbol next to printer icon in devices and printers

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Unplug the power chord move the USB cable to a different port on the PC.
  2. Check devices and printers again. If you still have an exclamation point symbol go to step 3.
  3. Leave the printer on and reboot the PC.
    👀  Once you are logged back in check devices and printers again. If this does not correct the issue go to step 4.
  4. With the printer plugged in. Go to the device manger.
    Look under other devices or imaging devices and you should see “Magicard ?”.
  5. Right click on the “Magicard ?” and select update driver software. Then select Browse my computer for driver software.
  6. Click the browse button and browse to “C:Program Files Ultra Electronics Ltd Ultra InstallerUltra Driver”.
  7. Click next and it should detect and install the printer. Then click finished or close.

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What customers say about our support...

Detailed instructions given to resolve the issue.

Printer model:

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

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