Exclamation point symbol next to printer icon in devices and printers

Return to printer solutions | Connection issues
Written By john.fieldsend 3rd May 2023
  1. Unplug the power chord move the USB cable to a different port on the PC.
  2. Check devices and printers again. If you still have an exclamation point symbol go to step 3.
  3. Leave the printer on and reboot the PC.
    👀  Once you are logged back in check devices and printers again. If this does not correct the issue go to step 4.
  4. With the printer plugged in. Go to the device manger.
    Look under other devices or imaging devices and you should see “Magicard ?”.
  5. Right click on the “Magicard ?” and select update driver software. Then select Browse my computer for driver software.
  6. Click the browse button and browse to “C:Program Files Ultra Electronics Ltd Ultra InstallerUltra Driver”.
  7. Click next and it should detect and install the printer. Then click finished or close.

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What customers say about our support...

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

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