Exclamation point symbol next to printer icon in devices and printers

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Unplug the power chord move the USB cable to a different port on the PC.
  2. Check devices and printers again. If you still have an exclamation point symbol go to step 3.
  3. Leave the printer on and reboot the PC.
    👀  Once you are logged back in check devices and printers again. If this does not correct the issue go to step 4.
  4. With the printer plugged in. Go to the device manger.
    Look under other devices or imaging devices and you should see “Magicard ?”.
  5. Right click on the “Magicard ?” and select update driver software. Then select Browse my computer for driver software.
  6. Click the browse button and browse to “C:Program Files Ultra Electronics Ltd Ultra InstallerUltra Driver”.
  7. Click next and it should detect and install the printer. Then click finished or close.

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What customers say about our support...

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

Global support centres


Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom


Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates


Brady (Belgium)
Lindestraat 20, 9240

Magicard European support from Brady