Correct PSU Power Supply

Return to printer solutions | General questions
Written By Chris Pellegrino

Your Magicard printer must only be used with the correct Power Supply.

  • The wrong PSU can:
  • Cause Faint or Light Printing: Light printing
  • Create errors (commonly 16:00 Can’t lift head: Can’t lift print head)
  • Permanently damage your printers Controller PCB
  • Invalidate your printers warranty

The PSU must be exactly as shown below:


Direct to Card Printers

1st generation Rio Pro & All 2nd generation printers

2nd Gen Magicard DTC Printer

 

 

*Pronto ONLY if the serial number does NOT contain a Letter, and is formatted as just 8 digits, like this: 12345678

The information on this page will help you identify which electronics version your Pronto was built with.

 

Correct PSU Power Supply

  • Manufacturer: SUNPOWER
  • DC Output: 24V 3.75A
  • Yellow 90w tag
  • Part Number: E9372

The label on the PSU should be like this:

 SUNPOWER 24v 3.75A


1st Generation Pronto & All Enduro models

1st Gen Magicard DTC Printer

*Pronto ONLY if the serial number DOES contain a letter, like: 12F1234

The information on this page will help you identify which electronics version your Pronto was built with.

Correct PSU Power Supply

  • Manufacturer: SUNPOWER
  • DC Output: 24V 2.5A
  • White 60w tag
  • Part Number: P1-0034/R

The label on the PSU should be like this:

SUNPOWER 24v 2.5A


 

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates