How to obtain a Printer Query File

Return to printer solutions |

Written By john.fieldsend 15th May 2023

To obtain a Printer Query File – Windows PC only

Via Printer Properties – Tools Tab

(Generation 1 & 2 printers)

Navigate through the following steps:

Control Panel
Devices and Printers
Right Click your printers icon
Printer Preferences
‘Tools’ Tab
‘Query’ Button
Once the data has populated (be patient) then save as: query_your.serial.number.txt
If Support requested a query file please attach it to your existing web case or email thread, thank you.

Video is from Windows 7 and a Generation 1 Rio Pro:

I Don’t see the ‘Tools Tab’

You likely have an older version of the driver.

You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.

Screenshots:

From Control Panel > Devices and Printers

Right Click your printers icon > Printer Properties

Tools Tab > Query Printer Button

Wait for the query information to arrive, then click Save. It will be really helpful if you can Save the query file as:

Please name your file with your printers serial number:

Generation 1 printers will have a letter in the serial number: 12F3456.txt
Generation 2 printers will not have a letter, just 8 digits: 12345678.zip

If Technical Support have requested a query file please attach it to your existing web case or email thread, thank you… 🙏

Via the ID Card Printer Support Utility

⚠️ Generation 1 printers only – Pronto, Enduro, Rio Pro

Downloads and attachments

query_file_support_utility_gen1.pdf

File name: query_file_support_utility_gen1.pdf
File size: 193.87 KB
File type: application/pdf
Description: How to get a Query File via Support Utility PDF

Date

1st Jan 2020

Download

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Global support centres

Europe

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates