To obtain a Printer Query File

• If you don't see the Tools Tab, then you have an older version of the driver
  You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product

• You can also obtain a Query File in the same way using the Support Utility

• Once you have generated the Query file email it toTechnical Support (please always include your Case Ref in the email subject) or attach it to your Web Support Case and drop us a comment.