Downloads and attachments
How to get a Query File via Support Utility PDF
query_file_support_utility_gen1.pdf
(Generation 1 & 2 printers)
Navigate through the following steps:
Video is from Windows 7 and a Generation 1 Rio Pro:
You likely have an older version of the driver.
You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.
From Control Panel
View Devices and Printers
Right Click > Printer Properties
Tools Tab
Query Button
(wait for the query information to arrive), then click Save
Save as Query_YourSerialNumber.txt
If Support requested a query file please attach it to your existing web case or email thread, thank you.
(Generation 1 printers only – Pronto, Enduro, Rio Pro)