How to obtain a Printer Query File

Return to printer solutions | Guides and Manuals

Written By john.fieldsend 6th Nov 2023

To obtain a Printer Query File – Windows PC only

Via Printer Properties – Tools Tab

(Generation 1 & 2 printers)

Navigate through the following steps:

Control Panel
Devices and Printers
Right Click your printers icon
Printer Preferences
‘Tools’ Tab
‘Query’ Button
Once the data has populated (be patient) then save as: query_your.serial.number.txt
If Support requested a query file please attach it to your existing web case or email thread, thank you.

Video is from Windows 7 and a Generation 1 Rio Pro:

I Don’t see the ‘Tools Tab’

You likely have an older version of the driver.

You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.

Screenshots:

From Control Panel > Devices and Printers

Windows Control Panel

Right Click your printers icon > Printer Properties

Windows Printer Properties

Tools Tab > Query Printer Button

Wait for the query information to arrive, then click Save. It will be really helpful if you can Save the query file as:

Please name your file with your printers serial number:

Generation 1 printers will have a letter in the serial number: 12F3456.txt
Generation 2 printers will not have a letter, just 8 digits: 12345678.zip

If Technical Support have requested a query file please attach it to your existing web case or email thread, thank you… 🙏

Via the ID Card Printer Support Utility

⚠️ Generation 1 printers only – Pronto, Enduro, Rio Pro

Downloads and attachments

query_file_support_utility_gen1.pdf

File name: query_file_support_utility_gen1.pdf
File size: 193.87 KB
File type: application/pdf
Description: How to get a Query File via Support Utility PDF

Date

1st Jan 2020

Download

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates