Downloads and attachments
How to get a Query File via Support Utility PDF
query_file_support_utility_gen1.pdf
(Generation 1 & 2 printers)
Navigate through the following steps:
Video is from Windows 7 and a Generation 1 Rio Pro:
You likely have an older version of the driver.
You can update to the latest driver and firmware in the Drivers and Downloads Section related to your product.
From Control Panel > Devices and Printers
Right Click your printers icon > Printer Properties
Tools Tab > Query Printer Button
Wait for the query information to arrive, then click Save. It will be really helpful if you can Save the query file as:
Generation 1 printers will have a letter in the serial number:
12F3456.txt
Generation 2 printers will not have a letter, just 8 digits:
12345678.zip
If Technical Support have requested a query file please attach it to your existing web case or email thread, thank you… 🙏