ID Card Printer Support Utility

Return to printer solutions | Printer drivers, firmware & software
Written By Alan Maxwell 21st Apr 2023

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.

This is an executable file.  To install:

  • Download the .exe file below.
  • Double-click on the downloaded .exe file.
  • Follow the on-screen instructions.

The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used

If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.

A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.

Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.

Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10

 

Downloads and attachments

id_card_printer_support_utility_v3.70.exe
  • File name: id_card_printer_support_utility_v3.70.exe
  • File size: 2.41 MB
  • File type: application/octet-stream
  • Description: ID Card Printer Support Utility V3.70
Date

8th Oct 2018

Download
id_card_printer_support_utility_v3.70.txt
  • File name: id_card_printer_support_utility_v3.70.txt
  • File size: 19.69 KB
  • File type: text/plain
  • Description: Change Log V3.70
Date

8th Oct 2018

Download

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What customers say about our support...

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Detailed instructions given to resolve the issue.

Printer model:

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

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