ID Card Printer Support Utility

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Written By Alan Maxwell

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.

This is an executable file.  To install:

  • Download the .exe file below.
  • Double-click on the downloaded .exe file.
  • Follow the on-screen instructions.

The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used

If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.

A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.

Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.

Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10


Downloads and attachments

  • File name: id_card_printer_support_utility_v3.70.exe
  • File size: 2.41 MB
  • File type: application/octet-stream
  • Description: ID Card Printer Support Utility V3.70

8th Oct 2018

  • File name: id_card_printer_support_utility_v3.70.txt
  • File size: 19.69 KB
  • File type: text/plain
  • Description: Change Log V3.70

8th Oct 2018

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What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

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