ID Card Printer Support Utility

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Written By Alan Maxwell

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.

This is an executable file.  To install:

  • Download the .exe file below.
  • Double-click on the downloaded .exe file.
  • Follow the on-screen instructions.

The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used

If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.

A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.

Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.

Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10


Downloads and attachments

  • File name: id_card_printer_support_utility_v3.70.exe
  • File size: 2.41 MB
  • File type: application/octet-stream
  • Description: ID Card Printer Support Utility V3.70

8th Oct 2018

  • File name: id_card_printer_support_utility_v3.70.txt
  • File size: 19.69 KB
  • File type: text/plain
  • Description: Change Log V3.70

8th Oct 2018

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What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

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