ID Card Printer Support Utility
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This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.
⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.
This is an executable file. To install:
- Download the .exe file below.
- Double-click on the downloaded .exe file.
- Follow the on-screen instructions.
The ID Card Printer Support Utility is ONLY used with [all variants of]: Pronto, Enduro & Rio Pro (1st generation only)
Note for Pronto only:
Where your Pronto Serial Number contains a letter, like: 12F1234. Then this Support Utility can be used
If your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto.
A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.
Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.
Compatible Operating Systems:
Windows 7
Windows 8.1
Windows 10
Global support centres
Europe
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates