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ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.

⚠️ Please do not use it to adjust any of your printer’s settings unless requested to do so by Magicard Customer Support.


This is an executable file.  To install:

Download the .exe file below.
Double-click on the downloaded .exe file.
Follow the on-screen instructions.


Compatible Operating Systems:

Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1 / Windows 10


The ID Card Printer Support Utility is ONLY used with [all variants of]:  Pronto, Enduro & Rio Pro (1st generation only)

Note for Pronto only:

– Where your Pronto Serial Number contains a letter, like: 12F1234.  Then this Support Utility can be used ✅

– If  your Pronto Serial Number is formatted as 8 ‘digits only’ (12345678) then this Support Utility CANNOT be used for your Pronto. ❌
A Pronto with this 8 digit format serial number will have been built with a different electronics package and this page will help to explain the differences.
Instead please navigate to Control Panel > Devices and Printers > Right click your Pronto icon > Printer Properties > Then the Tools Tab for useful diagnostics tools.