Sensor Test

Return to printer solutions | Cleaning and care
Written By Chris Pellegrino
Download the Support Utility 
  1. Leave the dye film fitted, and cards in the hopper
  2. open the Support Utility and connect to your printer
  3. Select the Query Tab (top left)
  4. Click the SENSOR button
  5. One card will feed into the printer
  6. The Results of the test will display in the support utility window
  7. Save as SensorTest.txt
  8. Email to Support including your case number
 

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What customers say about our support...

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

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