Back to solutions

Sensor Test

Download the Support Utility 
  • Leave the dye film fitted, and cards in the hopper
  • open the Support Utility and connect to your printer
  • Select the Query Tab (top left)
  • Click the SENSOR button
  • One card will feed into the printer
  • The Results of the test will display in the support utility window
  • Save as SensorTest.txt
  • Email to Support including your case number