Sensor Test

Return to printer solutions | Cleaning and care

Written By Chris Pellegrino 19th Apr 2023

Download the Support Utility

Leave the dye film fitted, and cards in the hopper
open the Support Utility and connect to your printer
Select the Query Tab (top left)
Click the SENSOR button
One card will feed into the printer
The Results of the test will display in the support utility window
Save as SensorTest.txt
Email to Support including your case number

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What customers say about our support...

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

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