Sensor Test

Return to printer solutions | Cleaning and care

Written By Chris Pellegrino 19th Apr 2023

Download the Support Utility

Leave the dye film fitted, and cards in the hopper
open the Support Utility and connect to your printer
Select the Query Tab (top left)
Click the SENSOR button
One card will feed into the printer
The Results of the test will display in the support utility window
Save as SensorTest.txt
Email to Support including your case number

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Contacted MagiCard for advice and support, got great friendly service, very helpful , much appreciated

Printer model:

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Detailed instructions given to resolve the issue.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.