No Magnetic Data has been provided to encode/verify error

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Very speedy, helpful and was able to speak immediately with a technician on the phone

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!