Chrome | Printing from Google Chrome Browser results in greyscale print

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Written By Alan Maxwell

Printing from Google Chrome results in greyscale printed card

On 19th June 2018 we began receiving calls from a few customers who print from the Google Chrome browser:

the images are printing using the full colour film (process = Y M C K O) but are rendered as greyscale

Magicard quickly identified a change within google chrome and on 20th June 2018 released a beta driver fix for this change.


THIS ISSUE HAS BEEN RESOLVED

SIMPLY UPDATE TO THE LATEST DRIVER

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What customers say about our support...

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

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