Chrome | Printing from Google Chrome Browser results in greyscale print

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Written By Alan Maxwell

Printing from Google Chrome results in greyscale printed card

On 19th June 2018 we began receiving calls from a few customers who print from the Google Chrome browser:

the images are printing using the full colour film (process = Y M C K O) but are rendered as greyscale

Magicard quickly identified a change within google chrome and on 20th June 2018 released a beta driver fix for this change.


THIS ISSUE HAS BEEN RESOLVED

SIMPLY UPDATE TO THE LATEST DRIVER

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What customers say about our support...

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

The Support techs at Magicard fixed the card printer and got it back to us promptly. It was packed very securely and we received it in just a couple weeks of sending it in.

Printer model: Pronto

Darren , was very helpful. Thank you Darren and team.

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