When I try to print the job errors out using Ethernet connection

Return to printer solutions | Connection issues

Written By john.fieldsend 11th Apr 2023

Your TCP/IP port may be the issue.

Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete the TCP/IP port you have selected for the printer.

( Note: you have to check a different port then click apply then highlight the port you want to delete and click the delete button.)

Step 2) On the Ports Tab >click the Add Port button > add port wizard will come up

Select Standard TCP/IP port then click the New Port… button. Type in the IP address of the printer.

Let it search for the printer. It will not find it because the printer will not respond to its request.

Then select Standard- Generic Network Card. Click next and finish.

Step 3) Make sure the port you have created is selected, Click apply and OK and reboot your PC.

Step 4) Once you have rebooted the PC try and print to the printer.

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates