Double sided duplex printing is only availible on “duo” models of Magicard printer, if you have a duo model but this options is still unavailible follow these steps.

• Update to the latest Driver and Firmware versions via the Drivers & Downloads section

• Check the LCD screen displays DUO

• Remove dye film and Holokote Key [if fitted] and Power cycle the printer
• Does DUO display now? If not, you can log a support case for assistance

If it does display  DUO

• Right click and remove the printer from devices and printers
• Unplug the power
• Swap the usb lead to a different port on the computer
• Power lead back in…

This should shortly create a new instance of the printer and coms should be restored.