Back to solutions
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on “duo” models of Magicard printer, if you have a duo model but this options is still unavailible follow these steps.
- Update to the latest Driver and Firmware versions via the Drivers & Downloads section
- Check the LCD screen displays DUO
If not
- Remove dye film and Holokote Key [if fitted] and Power cycle the printer
- Does DUO display now? If not, you can log a support case for assistance
If it does display DUO
- Right click and remove the printer from devices and printers
- Unplug the power
- Swap the usb lead to a different port on the computer
- Power lead back in…
This should shortly create a new instance of the printer and coms should be restored.