Checking printer connectivity

Return to printer solutions | Connection issues
Written By john.fieldsend

Download and install the ID Card Printer Support Utility.

With the Support Utility now open select the connection method – ie USB.

  • If your printer is recognised it will show the serial number and other printer information.
  • At this point you can be sure your computer is successfully connecting to the printer, just by the fact that the Support Utility has connected.

Should there be any other issues they will likely be driver related with other possible causes.

Try removing all previous driver versions from Programs & Features, disconnect the printer, restart the PC and then install the latest driver version:

Magicard Windows Printer Driver

If your printer does not appear / connect:

  • Try disconnecting the USB cable and reattaching it.
  • Use another USB port
  • Or try the same test again on another PC.

If the Support Utility fails to see the connected printer at all you may need to contact your original supplier or Magicard Technical Support for assistance:

You can check your printers warranty status by entering your serial number on the support home page, here:

Which product are you using

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.


In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates