Checking printer connectivity

Return to printer solutions | Connection issues

Written By john.fieldsend 3rd May 2023

Download and install the ID Card Printer Support Utility.

With the Support Utility now open select the connection method – ie USB.

If your printer is recognised it will show the serial number and other printer information.
At this point you can be sure your computer is successfully connecting to the printer, just by the fact that the Support Utility has connected.

Should there be any other issues they will likely be driver related with other possible causes.

Try removing all previous driver versions from Programs & Features, disconnect the printer, restart the PC and then install the latest driver version:

Magicard Windows Printer Driver

If your printer does not appear / connect:

Try disconnecting the USB cable and reattaching it.
Use another USB port
Or try the same test again on another PC.

If the Support Utility fails to see the connected printer at all you may need to contact your original supplier or Magicard Technical Support for assistance:

You can check your printers warranty status by entering your serial number on the support home page, here:

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium