Printers Currently Supported for Out of Warranty Repairs

Return to printer solutions | General questions

Written By Luke Ridgway 20th Jun 2024

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible.

*Legacy printers not listed here are no longer supported.

Printers Currently Supported for Out of Warranty Repairs:

Pronto (all variants)
Enduro 3e (all variants)
Rio Pro 360 (all variants including Xtended models)
Magicard 300 (all variants)
Magicard 600 (all variants)
Ultima
Prima 8
Prima Laminating Module

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What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium