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White Line across printed card | Damaged Printhead Element


Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface, resulting in a white line across the printed card length.


If printer cleaning is not carried out as advised (at every dye film change) the chance of printing problems and printhead damage is greatly increased.


Under these circumstances the complete Printhead will have to be replaced, it cannot be repaired.

Check your warranty terms for printhead cover.


Some examples of print head damage are shown below, viewed under a microscope: