Error code solutions for Magicard ID card printers

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10:0 Invalid file sent to printer

By Alan Maxwell

A file sent to the printer had an incorrect format. Check driver and firmware are at latest available versions.

created: Major code: 10Minor code: 0

11:00 Can’t Find Panel

By Liam Rock

In film set position(), this error is raised while trying to align the dye-film to a chosen offset within a chosen panel (for example, prior to printing) if the printer cannot find the requested panel within 8 panels of its starting point. This error often indicates that either the dye LED or sensor is poorly positioned, or that the dye LEDs need to be calibrated using the “FCL” command.

created: Major code: 11Minor code: 0Dye film issues

11:0 Printer software needs to be upgraded

By Alan Maxwell

There is a newer version of printer software available. Please upgrade.

created: Major code: 11Minor code: 0Encoding issues

12:0 Sensor failure

By Darren Garbett

While hand feeding a card, the rear card sensor was detected as blocked before the front sensor. Likely cause could be an incorrect "Hand-feed" setting.

created: Major code: 12Minor code: 0

13:0 Internal system error

By Liam Rock

An unexpected system error occurred in the printer.

created: Major code: 13Minor code: 0

14:0 The wrong SD card is fitted in the printer

By Mark Lescano

The internal SD card has an invalid signature for this printer. Either the wrong SD card is fitted in the printer, or the card has become corrupted.

created: Major code: 14Minor code: 0

15:0 The Holokote file does not have the correct format

By Liam Rock

The Holokote file does not have the format expected by the printer. Either this is the wrong type of file (possibly for a different printer model), or the Holokote file has become corrupted.

created: Major code: 15Minor code: 0

16:00 Can't lift head

By Mark Lescano

The printer is unable to raise or lower the printhead.

created: Major code: 16Minor code: 0

16:0 The Holokote file is not authorised for this printer

By Mark Lescano

The Holokote file is not authorised for use on this printer. It is probably intended for a different printer.

created: Major code: 16Minor code: 0

17:0 The upgrade file does not have the correct format

By Alan Maxwell

The upgrade file does not have the correct format expected by the printer. Either the file is of the wrong type or it has become corrupted.

created: Major code: 17Minor code: 0

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