Error code solutions for Magicard ID card printers

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18:0 The upgrade file is not authorised for this printer

By Darren Garbett

The upgrade file is not authorised for use on this printer. It is probably intended for a different printer.

created: Major code: 18Minor code: 0

19:0 The software update file does not have the correct format

By Liam Rock

The software update file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.

created: Major code: 19Minor code: 0

20:0 The printer could not write to the internal SD card

By Mark Lescano

An error occurred while trying to write to the internal SD card. Please contact Technical Support for assistance.

created: Major code: 20Minor code: 0

21:0 The printer was unable to update its system software

By Darren Garbett

An error occurred while trying to update the system software. Please contact Technical Support for assistance.

created: Major code: 21Minor code: 0

22:0 The double-sided printing feature is not enabled

By Darren Garbett

The printer is unable to process double-sided print jobs unless it is upgraded.

created: Major code: 22Minor code: 0

23:0 There is no magnetic encoder fitted in the printer

By Alan Maxwell

This printer does not have a magnetic encoder, and cannot process this job type.

created: Major code: 23Minor code: 0

24:0 General Error

By Mark Lescano

This printer is unable to detect the colour dye film fitted, and is unable to process a colour print job.

created: Major code: 24Minor code: 0

General Error 24:03

By Liam Rock

In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.

created: Major code: 24Minor code: 3Card design software

General Error 24:15

By Alan Maxwell

This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the rear Sensor blocks first.

created: Major code: 24Minor code: 15

General Error 24:16

By Mark Lescano

This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the mid Sensor blocks first. Resolve by upgrading to the latest firmware.

created: Major code: 24Minor code: 16

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