Error code solutions for Magicard ID card printers
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19:0 The software update file does not have the correct format
By Liam Rock
The software update file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.
20:0 The printer could not write to the internal SD card
By Mark Lescano
An error occurred while trying to write to the internal SD card. Please contact Technical Support for assistance.
21:0 The printer was unable to update its system software
By Darren Garbett
An error occurred while trying to update the system software. Please contact Technical Support for assistance.
22:0 The double-sided printing feature is not enabled
By Darren Garbett
The printer is unable to process double-sided print jobs unless it is upgraded.
23:0 There is no magnetic encoder fitted in the printer
By Alan Maxwell
This printer does not have a magnetic encoder, and cannot process this job type.
24:0 General Error
By Mark Lescano
This printer is unable to detect the colour dye film fitted, and is unable to process a colour print job.
General Error 24:03
By Liam Rock
In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.
General Error 24:15
By Alan Maxwell
This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the rear Sensor blocks first.
General Error 24:16
By Mark Lescano
This error is raised in Pronto Engines while hand-feeding a Card to the standby position, while trying to block the front Sensor, if the mid Sensor blocks first. Resolve by upgrading to the latest firmware.
General Error 24:24
By Darren Garbett
This error is raised while trying to feed a card from the hopper if the printer detects the mid sensor block before the rear sensor does. Possible card sensor failure.
