Error code solutions for Magicard ID card printers
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04:09 Flipper card jam
By Mark Lescano
The printer flipper mechanism has jammed, likely due to a stuck card.
5:0 Out of dye film
By Darren Garbett
Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.
5:1 Out of dye film
By Liam Rock
While advancing to the next dye panel, it too long for the next panel boundary to be detected.
6:0 Incorrect dye film type fitted in printer
By Liam Rock
The dye film is not compatible with this printer model. Fit a new roll of film to continue.
7:0 Remove the Dye Film
By Mark Lescano
The printer cannot "auto-calibrate" with the dye film fitted. Please remove the film and try again.
8:0 Unable to move the printhead
By Darren Garbett
The printer is unable to raise or lower the printhead.
8:1 Printer cam error
By Liam Rock
While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.
8:2 Unable to move the printhead
By Alan Maxwell
While initialising the cam, and having detected the leading edge of the cam pulley flag, it took too long to detect the trailing edge of the flag.
08:09 Out of Dye Film
By Alan Maxwell
Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.
9:0 Card flipper mechanism jammed
By Alan Maxwell
The card flipper mechanism has jammed. Check for obstructions and try printing again.
Global support centres
UK
Magicard Ltd (HQ) Waverley House Hampshire Road Granby Industrial Estate Weymouth Dorset DT4 9XD United KingdomOpening hours Monday - Friday: 8:30am - 5:00pm
We are closed on all UK bank holidays
UK Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +44 (0) 1305 470 292 Email UK support
USA
Brady (North America) 148 E. Stiegel St Manheim PA 17545 United StatesOpening hours Monday - Friday: 8:30 - 5:00 EST
US Support will be closed on:
- December 25th & 26th
- January 1st & 2nd
Contact us Phone: +1 717-664-7818 Free phone: +1 800-220-8096 Email USA support
Europe
Brady (Belgium) Poldergotestraat 9 Zele East Flanders 9240 BelgiumOpening hours Monday - Friday: 9:00am - 5:00pm
EMEA Support will be closed on:
- December 25th & 26th
- January 1st
Contact us Phone: +32 (0)2 404 06 76 Email Europe support
Middle East
Brady Magicard (Sales & Support Hub) Jebel Ali Free Zone Jebel Ali Dubai P.O. Box 28348 United Arab EmiratesOpening hours Monday - Friday: 9:00am - 5:00pm
Middle East Support will be closed on:
- January 1st
Contact us Email Middle East support
Singapore
Brady Corporation Asia Pte. Ltd. 1 Kaki Bukit Crescent 416236 SingaporeOpening hours Monday - Friday: 9:00am - 5:00pm
Singapore Support will be closed on:
- December 25th
Contact us Email Singapore support
Malaysia
Brady Technology Sdn. Bhd. PT5978, Jalan Cassia Selatan 5/2 Simpang Ampat Pulau Pinang 14110 MalaysiaOpening hours Monday - Friday: 9:00am - 5:00pm
Penang Support will be closed on:
- December 25th
Contact us Email Malaysia support
Thailand
Brady (Thailand) Co., Ltd. 899/28 Moo 21, Soi Chongsiri Parkland, Klong Ar-Zeer Road Bangplee Samut Prakarn 10540 ThailandOpening hours Monday - Friday: 9:00am - 5:00pm
Contact us Email Thailand support