
Error code solutions for Magicard ID card printers
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04:09 Flipper card jam
By Mark Lescano
The printer flipper mechanism has jammed, likely due to a stuck card.
5:0 Out of dye film
By Darren Garbett
Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.
5:1 Out of dye film
By Liam Rock
While advancing to the next dye panel, it too long for the next panel boundary to be detected.
6:0 Incorrect dye film type fitted in printer
By Liam Rock
The dye film is not compatible with this printer model. Fit a new roll of film to continue.
7:0 Remove the Dye Film
By Mark Lescano
The printer cannot "auto-calibrate" with the dye film fitted. Please remove the film and try again.
8:0 Unable to move the printhead
By Darren Garbett
The printer is unable to raise or lower the printhead.
8:1 Printer cam error
By Liam Rock
While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.
8:2 Unable to move the printhead
By Alan Maxwell
While initialising the cam, and having detected the leading edge of the cam pulley flag, it took too long to detect the trailing edge of the flag.
08:09 Out of Dye Film
By Alan Maxwell
Either no dye film is fitted, or it has expired. Fit a replacement new film to continue.
9:0 Card flipper mechanism jammed
By Alan Maxwell
The card flipper mechanism has jammed. Check for obstructions and try printing again.
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