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Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards.
There is very little we cannot fix and in most cases the printer will be returned within 5 working days upon receipt of your payment.

 

 

You will first need to have a Support Case with Magicard where we advised a repair is required and possible for your printer.
See the full list of currently supported printers here. (Legacy printers not listed are no longer supported)

 

At this point your Out Of Warranty Repair Process will be as follows:

  1.  From your Support Case Magicard will issue you an RMA. (Return to Manufacturer Authorisation)
  2.  Print the RMA sheet and include it in with your securely packaged printer then arrange your shipment to Magicard (info on the RMA).
  3.  When your printer arrives we will notify you by email and your printer will be Surveyed, typically within 1 to 2 days of arrival.
  4.  After the Survey you will recieve an email Quotation for the cost or any remedial work (inc return shipping).

 

You then have 3 options…

 

  • Pay for the repair

Payment information will provided upon the Quotation PDF.  Currently we only accept Bank Transfer (usually instant) / BACS (can take 3 days).
When payment is confirmed we will complete the repair and return ship your printer.  Any work done is warranted for 3 months.

 

  • Decline the quotation and have the printer shipped back

You are under no obligation to go ahead with the repair and if you wish to decline your quotation we can simply ship your printer back to you.
The cost of this is currently £87.00 +vat (UK). (For other Magicard regions please ask within your support case)

 

  • Scrap the printer

Sadly in some cases our beloved printers may be simply beyond economical repair.  We will not charge for scrapping a printer and will give each one a fond farewell.