Out of Warranty Repairs

Return to printer solutions | General questions
Written By Luke Ridgway 20th Jun 2024

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards.

There is very little we cannot fix and in most cases the printer will be returned within 5 working days upon receipt of your payment.

You will first need to have a Support Case with Magicard where we advised a repair is required and possible for your printer.

At this point your Out Of Warranty Repair Process will be as follows:

  1.  From your Support Case Magicard will issue you an RMA. (Return to Manufacturer Authorisation)
  2.  Print the RMA sheet and include it in with your securely packaged printer then arrange your shipment to Magicard (info on the RMA).
  3.  When your printer arrives we will notify you by email and your printer will be Surveyed, typically within 1 to 2 days of arrival.
  4.  After the Survey you will receive an email Quotation for the cost of any remedial work (inc return shipping).

You then have 3 options…

  • Pay for the repair

Payment information will be provided upon the Quotation PDF.
Currently we only accept Bank Transfer (usually instant) / BACS (can take 3 days).
When payment is confirmed we will complete the repair and return ship your printer.
Any work done is warranted for 3 months.

  • Decline the quotation and have the printer shipped back

You are under no obligation to go ahead with the repair and if you wish to decline your quotation we can simply ship your printer back to you.  The cost of this will also be provided within your quotation.

  • Scrap the printer

Sadly in some cases our beloved printers may be simply beyond economical repair.
We will not charge for scrapping a printer and will give each one a fond farewell.

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What customers say about our support...

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Global support centres

UK

Magicard Ltd (HQ)
 Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
 148 E. Stiegel St
Manheim, 17545
United States

Middle East

Magicard (Sales & Support Hub)
 5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Europe

Brady (Belgium)
 Industriepark
Lindestraat 20, 9240
Belgium

Magicard European support from Brady
Magicard main site

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