Out of Warranty Repairs

Return to printer solutions | General questions
Written By Luke Ridgway

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards.

There is very little we cannot fix and in most cases the printer will be returned within 5 working days upon receipt of your payment.

You will first need to have a Support Case with Magicard where we advised a repair is required and possible for your printer.

At this point your Out Of Warranty Repair Process will be as follows:

  1.  From your Support Case Magicard will issue you an RMA. (Return to Manufacturer Authorisation)
  2.  Print the RMA sheet and include it in with your securely packaged printer then arrange your shipment to Magicard (info on the RMA).
  3.  When your printer arrives we will notify you by email and your printer will be Surveyed, typically within 1 to 2 days of arrival.
  4.  After the Survey you will receive an email Quotation for the cost of any remedial work (inc return shipping).

You then have 3 options…

  • Pay for the repair

Payment information will be provided upon the Quotation PDF.
Currently we only accept Bank Transfer (usually instant) / BACS (can take 3 days).
When payment is confirmed we will complete the repair and return ship your printer.
Any work done is warranted for 3 months.

  • Decline the quotation and have the printer shipped back

You are under no obligation to go ahead with the repair and if you wish to decline your quotation we can simply ship your printer back to you.  The cost of this will also be provided within your quotation.

  • Scrap the printer

Sadly in some cases our beloved printers may be simply beyond economical repair.
We will not charge for scrapping a printer and will give each one a fond farewell.

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What customers say about our support...

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Global support centres


Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom


148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates