Back to solutions

Pronto Error 24:15

Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor.
It expects the front to trigger first…

There can be two causes for this error:

The rear card sensor is blocked (ON) all the time.

Can be caused by dust, debris, or a faulty sensor.

 

-or-

The font sensor is unblocked (OFF) all the time.

Very rare, but the front sensor may have dropped inside printer, or a faulty sensor.

 


Check the rear card sensor

 

Run the ID Card Printer Support Utility.

Connect to the pronto and choose the Statistics and Commands tab.

Type the following into the Quick Command box;

SHWREAR

Then click Send

The front panel LED will change from Green to White;

It is now showing the status of the rear card sensor:

No Card In Sensor:  Front Panel LED is ON

Card In Sensor: Front Panel LED is OFF

 

Open the lid, remove the dye film.
The rear card sensor can be seen on the left-hand side at the very back of the printer.

A card can be manually slid into the gap to test the sensor as shown below:

When the sensor is blocked, the front panel LED ‘should’ go out.

 

 

 

 


Checking the front card sensor

Send this quick command:

SHWFRONT

You guessed it… the location is at the front of the printer, on the left.

It is immediately behind where the cleaning cassette sits.

Once again, it ‘should’ be:

 

No Card In Sensor:

Front Panel LED is ON

 

Card In Sensor:

Front Panel LED is OFF

 

 

Exit sensor test mode by sending this quick command;

SHWOFF

 


Manually clean with compressed air and/or soft brush.

 

Also ensure you have the correct cleaning cards for your printer:

 

Correct Cleaning Card for your Magicard Printer

When the sensor is working we also suggest to follow the full cleaning routine for your Pronto here:

Cleaning the Pronto (Video)

 


The sensors did not behave as described above?

If the cleaning of the sensor did not restore the correct behaviour you may be in need of a repair.

You can check your printers warranty status by entering your serial number on the support home page, here:

 

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

 


In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

Query File