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Pronto Error 24:15

Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor.  It expects the front to trigger first…

  • Open the lid and
    check inside toward the rear of the printer for any foreign objects, dust etc.

(Order Cleaning Kit CK1 from your

If the issue remains:

– If the results show that the
Rear Sensor was blocked before the test began, then the rear sensor may be
faulty and require replacement.

(does the card just get driven into the back of the printer, resulting in a loud noise?)

– Likewise, it could also reveal that the Front Sensor was never obscured at all.

Please contact Technical Support
and include your test results and a Printer Query File too where possible.