Support for your Enduro3e

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Batch fed for mid volume card printing Reliable and robust, now with Ethernet as standard

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Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.4.1.191 Release Date: 16/11/2020   This is the latest Unified Driver for the range of Magicard printers listed b...
Read more
Enduro Firmware
This is the latest firmware v7.45 (23/10/2020) for all Enduro series printer models and all variants. For full details, please read the release...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Enduro 3e User Manual
The User Manual explains how to setup your Enduro 3e printer. It also provides help and information about operation, settings and maintenance. See...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.4.1.191 Release Date: 16/11/2020 *This download includes the bare driver files...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Error 24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Magicard MAC OSX Printer Driver
This is the latest unified MAC OSX driver for all Magicard desktop ID card printers. Driver Version 1.0.21 Compatible with MAC-OSX 10.5.0 upwar...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac.   To enable it so you can access the printing system to set up your default se...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Enduro family Quick Start Guide
This Quick Start Guide will help during the initial setup of Enduro 3e Printers.   See also: https://support.magicard.com/solution/endur...
Read more
Print Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. [embed]https://support.magicard.com/solution/magicard-support-utility/[/embed] With t...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
How do I locate the MAC address on the Enduro card printer.
On an Enduro printer you will need to  Step 1 Download and install the Magicard Support Utility.  Step 2 Plug you printer into the pc using a...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version [embed]https://support.magicard.c...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Print a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic.   Your printer must be Ethernet Enabled:  denoted with an E in the pr...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Enduro 3e User Manual
The User Manual explains how to setup your Enduro 3e printer. It also provides help and information about operation, settings and maintenance. See...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Enduro family Quick Start Guide
This Quick Start Guide will help during the initial setup of Enduro 3e Printers.   See also: https://support.magicard.com/solution/endur...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
Magicard Printer Driver
Magicard Printer Driver: v2.4.1.191 Release Date: 16/11/2020   This is the latest Unified Driver for the range of Magicard printers listed b...
Read more
Enduro Firmware
This is the latest firmware v7.45 (23/10/2020) for all Enduro series printer models and all variants. For full details, please read the release...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Enduro 3e User Manual
The User Manual explains how to setup your Enduro 3e printer. It also provides help and information about operation, settings and maintenance. See...
Read more
Network Admin Magicard Bare Driver Files
This is the latest 'bare file' driver for Magicard printers: V2.4.1.191 Release Date: 16/11/2020 *This download includes the bare driver files...
Read more
Magicard MAC OSX Printer Driver
This is the latest unified MAC OSX driver for all Magicard desktop ID card printers. Driver Version 1.0.21 Compatible with MAC-OSX 10.5.0 upwar...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning the Enduro 3e
Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. We recommend to follow this process at every dye film...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
Print a test image on an Enduro or Rio Pro
To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card
Read more
MAC OS Ethernet install guide for Magicard printers
The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Print Job stuck in the queue when connected to USB
Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. [embed]https://support.magicard.com/solution/magicard-support-utility/[/embed] With t...
Read more
How do I locate the MAC address on the Enduro card printer.
On an Enduro printer you will need to  Step 1 Download and install the Magicard Support Utility.  Step 2 Plug you printer into the pc using a...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. Please do not use it to ad...
Read more
Set a Static IP Address
How to set a Static IP address or change from Static to Dynamic.   Your printer must be Ethernet Enabled:  denoted with an E in the pr...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version [embed]https://support.magicard.c...
Read more
When I try to print the job errors out using Ethernet connection
Your TCP/IP port my be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac.   To enable it so you can access the printing system to set up your default se...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Duplex printing is grayed out in driver settings
Double sided duplex printing is only availible on "duo" models of Magicard printer, if you have a duo model but this options is still unavailible fo...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Calibration Failed error code 25:00
Error Code 25:00 indicates that the printer struggled to detect the dye film panels. Check the Dye LED's operation: With the Lid Open...
Read more
Error 24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
How do I know if my computer has USB 3.0 ports?
Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac. Within the About This Mac windo...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos Find more prin...
Read more
Replacing the Printhead
  The video below shows the Rio Pro 600 printhead replacement process which is similar across for all Magicard direct to card printers: Rio...
Read more
Is my machine capable of using magnetic stripe cards?
Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If...
Read more
Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors
When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Sensor Test
Download the Support Utility  Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Chrome | Printing from Google Chrome Browser results in greyscale print
Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...
Read more
Print Duo (Both Sides)
If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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