Colour hole is not lined up to your holopatch cards

Return to printer solutions | Problems with print quality
Written By john.fieldsend

Workaround for this issue

  1. First shut down your badging software.
  2. Turn off the colour hole setting

Windows 7

Devices and printers>printing preferences> card front > security options> uncheck color hole.

Windows XP

Printer and faxes>printing preferences> card front > security options> uncheck color hole.

Then open your software and make a .7 inch by .7 inch white box in your card design.

This will allow you to adjust size and placement easily.

This is because you card stock gold patch can vary.

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