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Support solutions for models of Magicard Pronto hand-feed printer with either magnetic stripe, chip, proximity or smart-card encoding.
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Cleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. We recommend to follow this process at every dye film change.
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Magicard Pronto Driver
This is the latest unified driver for Magicard Pronto printers V2.0.26 issue 2 on Microsoft Windows operating systems.  Compatible with: Windows...
Read more
Pronto firmware
This is the latest firmware for the Pronto printer v3.22. This is an executable file. To install, click the link and follow the on-screen instructions...
Read more
MAC OSX Printer Driver
This is the latest unified MAC OS driver and support utility for all Magicard desktop ID card printers below: Pronto Enduro+ Enduro3e Rio Pro Rio Pro...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise, it will c...
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Network Admin Magicard UltraDriver - Bare Files
This is the latest bare file driver for Magicard printers V 2.0.26 *This download includes bare files only and does not include an automatic install...
Read more
CAN'T LIFT HEAD– Check printer mechanism.
This error indicates that the printhead CAM mechanism was unable to raise the printhead.  It is commonly seen where the wrong PSU has been used. ...
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Replacing the Printhead
The video below shows the Rio Pro printhead replacement but the process is the same for Enduro, Enduro+, Enduro3e and Pronto.  
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Pronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Pronto Error 24:15
Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor.  It expects the...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
Print a test image on a Pronto printer
To print a test image on the Pronto printer: Quick double press the front button and insert a blank card.
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Magicard Pronto Driver
This is the latest unified driver for Magicard Pronto printers V2.0.26 issue 2 on Microsoft Windows operating systems.  Compatible with: Windows...
Read more
Pronto firmware
This is the latest firmware for the Pronto printer v3.22. This is an executable file. To install, click the link and follow the on-screen instructions...
Read more
MAC OSX Printer Driver
This is the latest unified MAC OS driver and support utility for all Magicard desktop ID card printers below: Pronto Enduro+ Enduro3e Rio Pro Rio Pro...
Read more
Magicard Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings.Please do not...
Read more
TeamViewer Remote Help
Disclaimer textBefore requesting remote access to your PC, the support engineer will discuss the problem you a...
Read more
Network Admin Magicard UltraDriver - Bare Files
This is the latest bare file driver for Magicard printers V 2.0.26 *This download includes bare files only and does not include an automatic install...
Read more
Pronto User Manual
The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, Settings and maintenance.
Read more
Problems with photo quality in Grosvenor Software
When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Importa...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Cleaning the Pronto (Video)
Here's a video on cleaning your Pronto and keeping it in great working order. We recommend to follow this process at every dye film change.
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print a test image on a Pronto printer
To print a test image on the Pronto printer: Quick double press the front button and insert a blank card.
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Print Job stuck in the queue when connected to USB
Step 1) Shut down your badging software.  Step 2) Got to start menu > devices and printer > right click on the magicard printer icon and remove de...
Read more
Checking printer connectivity
Download and install the ID Card Printer Support Utility. Once opened,select the connection method - ie USB. If your printer is recognised, you...
Read more
Exclamation point symbol next to printer icon in devices and printers
Step 1) Unplug the power chord move the USB cable to a different port on the PC.    Step 2) Check devices and printers again. If you still have...
Read more
Print spooler keeps stopping on Windows 7
Step 1) Start > Start Search > services.msc  Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off automatically, pr...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise, it will c...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Driver Setup ended Prematurely
If you have any Magicard drivers on your PC please un-install them and reboot your PC.    1) Make sure you do not have any printers connected up...
Read more
.NET Framework errors
To solve a .net framework error. Step 1)  First make sure you are installing the latest driver version Step 2)  Download and install the latest...
Read more
Enable CUPS Web Interface: Mac OSX
The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settings:...
Read more
Printer and Driver Language
Please see the attached PDF for info on changing the Language of your Driver and Printer.
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Driver settings keep changing back
If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer > Righ...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
No Magnetic Data has been provided to encode/verify error
You must restore the driver back to factory defaults: Step 1) Close down your badging software.  Step 2) Navigate to devices and printers....
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Pronto Error 24:15
Your Pronto raised this error while hand feeding a card because it saw that the Rear Card Sensor is blocked before the front sensor.  It expects the...
Read more
General Error Message 24:03
When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest firmware. The Pri...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card - whic...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
How do I know if my computer has USB 3.0 ports?
How do I know if my computer has USB 3.0 ports? Mac Click the Apple icon located in the top left-hand-corner of the screen. Select About This Mac....
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Query File
To obtain a Printer Query File follow the video below:If you are unable to view the video, see the info below: Once you have generated the Query fil...
Read more
Opening the Card Printer Command Utility on OSX
To Open the Card Printer Command Utility on OSX: Open a new finder window, in Applications: Right click (cmd click) the Card Printer Support Utility...
Read more
Printer Sharing
After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to th...
Read more
Replacing the Printhead
The video below shows the Rio Pro printhead replacement but the process is the same for Enduro, Enduro+, Enduro3e and Pronto.  
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for specific...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Sensor Test
Download the Support Utility and then follow this video to run the Sensor Test and save the results: If you are unable to view the videoYour...
Read more
Print to File
To obtain a Print-to-File follow the video below:
Read more
White Line across printed card | Damaged Printhead Element
Dust or contamination on the card or dye film is dragged and forced between the printhead and the card permanently damaging the printing surface,...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more
Barcodes not reading or printing out in resin black
Some badging applications send down barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down y...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.  The wrong PSU can: Cause Faint or Light Printing Create errors (commonly 1...
Read more
Light or Faint Printing
First ,make sure you have the correct Power Supply connected to your printer. Incorrect PSU may result in incorrect voltage to produce desired print...
Read more

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