Support for your Rio Pro 360

High volume, high speed card printer with customisable security watermark and embedded CPU

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Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Magicard Rio Pro 360 films

Please Visit: https://magicard.com/id-printers/rio-pro-360/#consumables         These are the most recent dy...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Read more
Setting a Static IP address on a Magicard Rio Pro 360

This document will help guide you through setting a static IP address on a Rio Pro 360 Method 1- (recommended) Install the Magicard printer dr...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
Cleaning the Rio Pro 360

Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Rio Pro 360...

Read more
Rio Pro 360 User Manual

The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.

Read more
Default HoloKotes for Rio Pro 360

If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...

Read more
Latest Firmware

This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
HoloPatch template Guide

For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...

Read more
Rio Pro 360 Static IP address

To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: Over USB connection Control Panel > Devices...

Read more
Magicard Linux Driver

  V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:  

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Colour hole is not lined up to your holopatch cards

Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...

Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning the Rio Pro 360

Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Rio Pro 360...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Setting a Static IP address on a Magicard Rio Pro 360

This document will help guide you through setting a static IP address on a Rio Pro 360 Method 1- (recommended) Install the Magicard printer dr...

Read more
Rio Pro 360 Static IP address

To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: Over USB connection Control Panel > Devices...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Setting a Static IP address on a Magicard Rio Pro 360

This document will help guide you through setting a static IP address on a Rio Pro 360 Method 1- (recommended) Install the Magicard printer dr...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Rio Pro 360 Static IP address

To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: Over USB connection Control Panel > Devices...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Magicard Rio Pro 360 films

Please Visit: https://magicard.com/id-printers/rio-pro-360/#consumables         These are the most recent dy...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Setting a Static IP address on a Magicard Rio Pro 360

This document will help guide you through setting a static IP address on a Rio Pro 360 Method 1- (recommended) Install the Magicard printer dr...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Cleaning the Rio Pro 360

Here's a video on cleaning your Rio Pro and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Rio Pro 360...

Read more
Rio Pro 360 User Manual

The User Manual explains how to setup your Rio Pro 360 Printer. It also provides help and information about operation, settings and maintenance.

Read more
HoloPatch template Guide

For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...

Read more
Rio Pro 360 Static IP address

To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: Over USB connection Control Panel > Devices...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Default HoloKotes for Rio Pro 360

If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ri...

Read more
HoloPatch template Guide

For creating a Custom Holokote design for HoloPatch cards please find below a downloadable template useful for aligning the design over the holopatch...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio 2e & Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the front...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Read more
Latest Firmware

This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Magicard Linux Driver

  V1.3.4 (released 24.03.2023) Please find all the info you need for installing the Magicard Linux Driver below:  

Read more
Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Colour hole is not lined up to your holopatch cards

Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...

Read more
Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more

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What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates