Magicard printer not printing in colour even when it has colour film installed

Return to printer solutions | Connection issues
Written By john.fieldsend 14th Aug 2023

This issue can arise when the printer and PC are not communicating properly.

Following the procedure below can fix this issue if you are connected to the printer via USB:

  1. Power off the printer.
  2. Go to control panel> devices and printers and remove all Magicard icons.
  3. Then reboot the pc.
  4. Once back up power on the printer.
  5. Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
  6. Try printing again.

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Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

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With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

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