Magicard printer not printing in colour even when it has colour film installed

Return to printer solutions | Connection issues
Written By john.fieldsend 14th Aug 2023

This issue can arise when the printer and PC are not communicating properly.

Following the procedure below can fix this issue if you are connected to the printer via USB:

  1. Power off the printer.
  2. Go to control panel> devices and printers and remove all Magicard icons.
  3. Then reboot the pc.
  4. Once back up power on the printer.
  5. Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
  6. Try printing again.

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The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

Detailed instructions given to resolve the issue.

Printer model:

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

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