Cleaning Roller Assembly

Return to printer solutions | Cleaning and care
Written By Luke Ridgway

This page is relevant for Magicard direct-to-card printers, except Pronto.

Magicard DTC printers

The cleaning rollers are an integral and crucial part of your printer to clean the card surface upon entry and protect against:

– dirt/dust/foreign object ingress.

– damage and potential printhead damage.

Therefore keeping your printer in perfect working condition.

There are 2 cleaning rollers in your printer that work together:

Orange Tacky Roller


  • Cleans the card surface upon entry from the rear feed hopper.
  • It lives inside the printer at the back beneath the blue sticky roller.
  • The orange roller below shown in the correct position:
    tacky roller replacement

Blue Sticky Roller

cleaning roller

Dirt/dust/debris is transferred from the orange tacky roller to the blue sticky roller.

– The blue roller ‘stores’ the dirt/debris until replacement.

👉  A New blue roller is supplied with Every new genuine Magicard Dye Film.

⚠️  Just remember not to discard the metal shaft along with the old roller!

How to fit the blue sticky roller

  1. Prepare the cleaning roller.
  2. Open the printer lid.
  3. Pull out the unused cleaning roller.
  5. Place the new cleaning roller back into printer.
  6. Peel off white protective layer with the yellow tab carefully to reveal tacky surface.

360 rio Pro sticky roller



The video below (for Rio Pro 360) is relevant to all Rio Pro family and Enduro family printers for installing the blue cleaning roller:


See also the cleaning video for your specific model both in its section on this website and also on our YouTube channel:

Part Numbers

Printer Roller Cleaning Kit  (5 sleeves & 1 metal shaft)

One new Blue sticky cleaning roller (3633-0187) will be provided inside the box with every new genuine Magicard Dye Film.

You can also re-order a pack of 5 cleaning rollers including 1 metal shaft from your Magicard Supplier.

Part Number: 3633-0054

cleaning roller

Orange Tacky Roller

Part Number: 3633-0185

tacky roller

Metal Shaft

Part Number: 3633-0186-001



NOTE – You can only purchase items from Magicard official suppliers, we do not sell directly.   For any parts please enquire with your Magicard supplier.

See also:

Correct Cleaning Card for your Magicard Printer

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What customers say about our support...

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

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