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How to install a Digital Double-Sided (Duo) Upgrade

Please see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model.

*Note – for Magicard 300 and 600 please refer to the Rio Pro 360 Guide, thank you.

Ordering

The Installation Guides below assume you have already purchased the Double Sided Upgrade.

 

If not then you can:

  1. Click the Order Button in your printers Driver to log in to your Magicard Support Account, or create a new one.
  2. Register your printer within your account.
  3. Then submit your Double Sided Upgrade request.
  4. You can track you order status via the emails we will send and via the Feature Key section of your account.

The full ‘Feature Key’ ordering process is summarised here:

 

Installing

Double Sided Upgrade can be installed in 2 ways:

 

ONLINE

The PC your printer is connected to is connected to the internet.

 

OFFLINE

If the printers connected PC is not connected to the internet you will need to go to another PC that is connected, download the purchased upgrade file, move it across to the printers PC, then follow the offline install below.

The image below shows ‘at a glance’ the upgrade installation process

Online Installation

  1. Open your printer driver via Control Panel > Devices and Printers
  2. Right Click your printers icon > choose ‘Printing Preferences’
  3. In your Driver select Printer Upgrades
  4. Then… Double Sided & Install
  5. Your purchased upgrade will be installed.
    ⚠️ Please patiently wait for confirmation…
  6. Once successful your printers Status Monitor will pop-up with confirmation.
    • You will now see on your printers display the addition of the word ‘Duo’ meaning the option is now enabled.
    • And you can now select ‘Both Sides’ within your Printing Preferences duplex printing option.

Offline Installation

To do this you will need to download your Double-sided upgrade file from your online Support Account on another internet connected computer and then transfer it to your printers PC.

  1. Login to you Magicard Support Account and Download your .upg file from:
    Feature Keys > Double Sided Upgrade Keys
  2. Click the ‘ > ‘ and then the Download Button will be visible as shown below:
  3. Save your .upg file and transfer it over to your printers PC in a location you can find easily in the next step.
  4. Open your printer driver:  Control Panel > Devices and Printers > Right Click your printers icon > choose ‘Printing Preferences’
  5. In your Driver select Printer Upgrades
    > Double Sided
    > Offline Install
    > Navigate to your previously transferred and saved .upg file and select it.
  6. Your purchased upgrade will be installed.
    ⚠️  Please patiently wait for confirmation…
  7. Once successful your printers Status Monitor will pop-up with confirmation.
    • You will now see on your printers display the addition of the word ‘Duo’ meaning the option is now enabled.
    • And you can now select ‘Both Sides’ within your Printing Preferences duplex printing option.

Any questions?

Please contact your vendor in the first instance otherwise please raise a new support case from your Support Account.

For more info please see below:

COVID-19 Magicard Technical Support Update & how to ask for help.