How to install a Digital Double-Sided (Duo) Upgrade

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Written By Chris Pellegrino 7th Jul 2023

The ‘Feature Key’ ordering process is summarised in the infographic > click it to enlarge Feature key process

Feature Key is the technical jargon referring to Custom HoloKote® and Double Sided Upgrades – both of which are electronically delivered to the latest generation of Magicard Printers (Rio Pro 360 onwards).

Please also see the guides at the bottom of this page showing the steps to perform a digital double-sided upgrade for your specific printer model.
*Note – for Magicard 300, 600, D & K printers please refer to the Rio Pro 360 Guide, thank you.

 

Table of contents

 

Ordering a Double Sided Upgrade

The Installation Guides below assume you have already purchased the Double Sided Upgrade and have the email confirmation from Magicard that your .upg (upgrade) file is ready for downloading from inside your Magicard Support Account.

If you have not covered that step then you can:

  1. Click the Order Button in your Windows Printer Driver to log in to your Magicard Support Account, or create a new one. Refer to the diagram below.
  2. Register your printer once signed in to your account.
  3. Then submit your Double Sided Upgrade request. *only available on upgradeable printers.
  4. You can track you order status via the emails we will send and via the HoloKote® & Upgrades section of your account.
  5. Once approved you will be notified by email and you will now see the download button for your Duo Upgrade.

Installing the .upg file into your printer

Double Sided Upgrade can be installed in 2 ways:

    1. Online  Your Windows (only windows) printer driver may now have access to the .upg file, however there are many networking factors which may negate this feature which are out of our control.
    2. Offline  You can download the file from your Magicard Support Account then install it from the PC connected to your printer.

The image below is a visual overview of both options
Click the image to enlarge ❐

Magicard Driver Holokotes

Online Installation

  1. Open your printer driver via Control Panel > Devices and Printers
    Windows Control Panel
  2. Right Click your printers icon > choose ‘Printing Preferences’
    Printing preference
  3. In your Driver select Printer Upgrades
    Magicard Windows Driver
  4. Then… Double Sided & Install
    Printer upgrades window
  5. Your purchased upgrade will be installed.
    ⚠️ Please patiently wait for confirmation…
  6. Once successful your printers Status Monitor will pop-up with confirmation.
    • You will now see on your printers display the addition of the word ‘Duo’ meaning the option is now enabled.
    • And you can now select ‘Both Sides’ within your Printing Preferences duplex printing option.

Offline Installation

To do this you will need to download your Double-sided upgrade file from your online Support Account on another internet connected computer and then transfer it to your printers PC.

  1. Login to you Magicard Support Account and Download your .upg file from:
    Feature Keys > Double Sided Upgrade Keys
  2. Click the ‘ > ‘ and then the Download Button will be visible as shown below:
    download upgrades
  3. Save your .upg file and transfer it over to your printers PC in a location you can find easily in the next step.
  4. Open your printer driver:  Control Panel > Devices and Printers > Right Click your printers icon > choose ‘Printing Preferences’
  5. In your Driver select Printer Upgrades
    > Double Sided
    > Offline Install
    > Navigate to your previously transferred and saved .upg file and select it.
  6. Your purchased upgrade will be installed.
    ⚠️  Please patiently wait for confirmation…
  7. Once successful your printers Status Monitor will pop-up with confirmation.
    • You will now see on your printers display the addition of the word ‘Duo’ meaning the option is now enabled.
    • And you can now select ‘Both Sides’ within your Printing Preferences duplex printing option.

 

My File is a .PRN file? (not .upg)

If you have been provided a file type with the extension .prn then you will need to send that to your printer as shown below:

  1. Control Panel > View Devices and Printers
  2. Right click your printers icon and Choose Printer Properties
  3. Select the Tools Tab
    Then use the print *.PRN file section to browse and select you file.
  4. Click print to send the file to your printer.
  5. The printer will be upgraded as per the contents of your prn file (ie, the duo upgrade will be applied)

 

 

 

Any questions?

Please contact your vendor in the first instance otherwise please raise a new support case from your Support Account.

For more info please see below:

Technical Support & how to ask for help.

Downloads and attachments

Rio_Pro_360_Double_Sided_Upgrade.pdf
  • File name: Rio_Pro_360_Double_Sided_Upgrade.pdf
  • File size: 435.87 KB
  • File type: application/pdf
  • Description: Rio Pro 360 Double Sided Upgrade
Date

1st Oct 2018

Download
Ultima_Double_Sided_Upgrade.pdf
  • File name: Ultima_Double_Sided_Upgrade.pdf
  • File size: 1.44 MB
  • File type: application/pdf
  • Description: Ultima Double Sided Upgrade
Date

1st Oct 2018

Download
Helix_Double_Sided_Upgrade.pdf
  • File name: Helix_Double_Sided_Upgrade.pdf
  • File size: 639.90 KB
  • File type: application/pdf
Date

1st Oct 2018

Download

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