Support for your PCP FLEX

Support for 1st Generation PCP Flex printers: Part number 3652-0___-PR

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
PriceCardPro Flex+ Printer Firmware

  PriceCardPro Flex+ 500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  ...

Read more
PriceCardPro range: Flex, Flex360 or Flex+

This page will help you confirm which PriceCardPro Flex you have, Flex or Flex 360...  or a Flex+ 🤓   The firmware you will need for yo...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
PriceCardPro Flex Printer Firmware

PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER PriceCardPro F...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
PriceCardPro Printer Driver

This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.8.2.779 Release Date: 22/05/2023 Compatibl...

Read more
PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

Read more
Cleaning the Rio Pro

Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning the Rio Pro

Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change....

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
PriceCardPro Printer Driver

This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.8.2.779 Release Date: 22/05/2023 Compatibl...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Soak Test

Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your printer firmware is...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
How do I know if my computer has USB 3.0 ports?

    Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Set Rio Pro to Hand Feed Mode

On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Windows Driver | Help Guide

  Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Read more
PriceCardPro Flex+ Printer Firmware

  PriceCardPro Flex+ 500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  ...

Read more
PriceCardPro range: Flex, Flex360 or Flex+

This page will help you confirm which PriceCardPro Flex you have, Flex or Flex 360...  or a Flex+ 🤓   The firmware you will need for yo...

Read more
PriceCardPro Flex Printer Firmware

PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER PriceCardPro F...

Read more
PriceCardPro Printer Driver

This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.8.2.779 Release Date: 22/05/2023 Compatibl...

Read more
PriceCardPro Printer Manuals

Download the PriceCardPro user manuals for the following printer models: PriceCard Pro Flex PriceCard Pro Flex 360 PriceCard Pro Duo PriceCard P...

Read more
ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more

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What customers say about our support...

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates