Set Rio Pro to Hand Feed Mode

Return to printer solutions | Card feed issue
Written By john.fieldsend
  1. On the Printer select Menu Button
  2. Press the down button to scroll to Hand feed
  3. Then press the right arrow button to select.
  4. From this screen you can either use the up or down arrow to make your change to ON or OFF
  5. Then select the right arrow to save your selection.

Your printer will now expect to receive the card by hand at the front slot, below the menu. Not from the rear hopper feed.

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Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

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Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

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Printer model: Rio Pro 360

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