Cleaning the Rio Pro

Detailed instructions given to resolve the issue.

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

The support team was very responsive and provided the information needed to address the issue.

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!