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PLEASE READ THIS FIRST

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

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PriceCardPro Flex+ Printer Firmware
  PriceCardPro Flex+ 4500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  Â...
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PriceCardPro Flex, Flex360 or Flex+
This page will help you confirm which PriceCardPro Flex you have, Flex or Flex 360...  or a Flex+ 🤓   The firmware you will need for...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
PriceCardPro Flex Printer Firmware
PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER   PriceCa...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.3.3   Release Date: 2...
Read more
PriceCardPro Printer Driver
This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.7.1.600 Release Date: 16/03/2022 &nbs...
Read more
Can't Find Panel Error Code 11:00
Generation 1 Rio Pro Error 11:00 on the indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film LED's & sens...
Read more
Out of Dye Film Error 08:09
Error 08:09 means the Rio Pro (Generation 1) knows the the dye film is turning but struggling to see the color panels of the film. This error is...
Read more
Cleaning the Rio Pro
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Error 24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Soak Test
Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your pri...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
Set Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Flipper or Flip Mech Issues error code 4:07 / 04:09
The most common reason for these error codes is if the card has slipped on the main print roller during the printing process.  So the cause is likel...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Set Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read more
TeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [capt...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
PriceCardPro Flex+ Printer Firmware
  PriceCardPro Flex+ 4500-0... 4500-0029-PR   PriceCardPro FLEX+ DUO 50mm 4500-0009-PR   PriceCardPro FLEX+ 50mm 4500-0028-PR  Â...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
PriceCardPro Flex Printer Firmware
PriceCardPro Flex 3652-0... 3652-0008-PR  PriceCard Pro FLEX PRINTER 3652-0009-PR  PriceCard Pro FLEX (50mm) PRINTER   PriceCa...
Read more
macOS Printer Driver
    This is the latest macOS driver for all Magicard desktop ID card printers.   macOS Driver Version: 1.3.3   Release Date: 2...
Read more
PriceCardPro Printer Driver
This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.7.1.600 Release Date: 16/03/2022 &nbs...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Soak Test
Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your pri...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
Flipper or Flip Mech Issues error code 4:07 / 04:09
The most common reason for these error codes is if the card has slipped on the main print roller during the printing process.  So the cause is likel...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Cleaning the Rio Pro
Here's a video on cleaning your Rio Pro and keeping it in great working order. We recommend to follow this full process at every dye film change...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
ID Card Printer Support Utility
This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read more
PriceCardPro Printer Driver
This is the latest Unified Driver for all PriceCardPro printers. PriceCardPro Printer Driver: v2.7.1.600 Release Date: 16/03/2022 &nbs...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Windows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality.  ...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Soak Test
Note: This specific routine is only for Rio Pro (generation 1) printer variants. Before the actual Soak test please ensure your pri...
Read more
Can't Find Panel Error Code 11:00
Generation 1 Rio Pro Error 11:00 on the indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film LED's & sens...
Read more
Out of Dye Film Error 08:09
Error 08:09 means the Rio Pro (Generation 1) knows the the dye film is turning but struggling to see the color panels of the film. This error is...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Can't Find Panel Error Code 11:00
Generation 1 Rio Pro Error 11:00 on the indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film LED's & sens...
Read more
Out of Dye Film Error 08:09
Error 08:09 means the Rio Pro (Generation 1) knows the the dye film is turning but struggling to see the color panels of the film. This error is...
Read more
Error 24:24
Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either th...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Flipper or Flip Mech Issues error code 4:07 / 04:09
The most common reason for these error codes is if the card has slipped on the main print roller during the printing process.  So the cause is likel...
Read more
Error 24:08
Error 24:08 is only generated if you have the printer set to Hand Feed (on) and the rear card sensor is blocked.   If you are hand feeding y...
Read more
Error 24:03
When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The...
Read more
Flipper or Flip Mech Issues error code 4:07 / 04:09
The most common reason for these error codes is if the card has slipped on the main print roller during the printing process.  So the cause is likel...
Read more
Dye film sticking to card or breaking ribbon
If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Printers Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Error 02:00 | Out of Cards
In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Cleaning Videos If your specif...
Read more
Set Rio Pro to Hand Feed Mode
On the Printer select Menu Button Press the down button to scroll to Hand feed Then press the right arrow button to select. From this...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 16:00 - Can't lift head
When I connect the power lead my printer makes no noise - going straight to the Error 16:00 Q. Did you recently move office or move the printer and P...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Print to File
To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow th...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Technical Support & how to ask for help.
    Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards   👉 It is the same on every card.   👉 It is the...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Out of Warranty Repairs
If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fix...
Read more

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