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The state-of-the art 360 NEO is a powerful way to create secure ID cards in high volumes.

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Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
360 NEO Firmware
The 360 NEO is a variant of the Rio Pro 360 and therefore you can download the firmware (system software) from the page below:   &n...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.6.2.438 Release Date: 20/10/2021 This is the latest Unified Driver for the range of NEO printer...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download our Magicard Quick Support...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Introducing NEO PrintAnID
  Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To downl...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download our Magicard Quick Support...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
360 NEO Firmware
The 360 NEO is a variant of the Rio Pro 360 and therefore you can download the firmware (system software) from the page below:   &n...
Read more
Magicard NEO Printer Driver
Magicard NEO Printer Driver:  v2.6.2.438 Release Date: 20/10/2021 This is the latest Unified Driver for the range of NEO printer...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Setting a Static IP address on a Magicard Rio Pro 360
Method 1- (recommended) Install the Magicard printer driver on a pc using the USB connection. Then on the PC go to control panel > devices an...
Read more
Windows Printer Driver Install Error 2502 / 250_
If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t...
Read more
Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. You may just be out of cards...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
How do I use it?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. - Maybe somebody left the business and...
Read more
How do I know if my computer has USB 3.0 ports?
  Cmd + Space:  start typing 'System Profiler' Or find it from Mission Control or:   Click the Apple icon locat...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Replacing the Printhead
  The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st a...
Read more
Cleaning Roller Assembly
This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard Su...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countri...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards [caption id="attachment_5304" align="alignnone" width="636"] image for illustrative purp...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more

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