Support for your 360 NEO

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The state-of-the art 360 NEO is a powerful way to create secure ID cards in high volumes.

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Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
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COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
360 NEO Firmware
  The 360 NEO is a variant of the Rio Pro 360 and therefore you can download the firmware (system software) from the page below: &n...
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Magicard NEO Printer Driver
  Magicard NEO Printer Driver:  v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of NEO printers of al...
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Rio Pro 360 Static IP address
To set a Static IP address on your Rio Pro 360, use the Tools Tab within Printer Properties: OVER USB CONNECTION Control Panel > Devic...
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Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
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Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
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White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
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Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
TeamViewer Remote Help
Please select your operating system below. Clicking the image will open a new tab and automatically begin the download from the Teamviewer site....
Read more
360 NEO Firmware
  The 360 NEO is a variant of the Rio Pro 360 and therefore you can download the firmware (system software) from the page below: &n...
Read more
Magicard NEO Printer Driver
  Magicard NEO Printer Driver:  v2.5.0.300 Release Date: 18/03/2021 This is the latest Unified Driver for the range of NEO printers of al...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Error 2:5 | Out of Cards
Error code 2:5 is raised when feeding a card from the rear hopper because it took too long to trigger the rear sensor. Note: Feeding from the rear...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the fo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
Correct Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. There are a few different cleaning cards available for speci...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more
COVID-19 Magicard Technical Support Update & how to ask for help.
Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some count...
Read more
Correct PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply.   The wrong PSU can: Cause Faint or Light Printing: https://suppo...
Read more
White Line across printed card | Damaged Printhead Element
If printer cleaning is not carried out as advised the chance of printing problems and printhead damage is greatly increased. Cleaning recommenda...
Read more
Light or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently mo...
Read more

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